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Posts Tagged ‘Character’

Intentional Leadership — D2, W4, M3 — Excellence

Posted in Leadership, tagged , , , , , , , on April 2, 2013| Leave a Comment »

Living not too far from Pittsburgh, it’s hard to not hear a lot about the Steelers (Note — I’m not a big sports fan, but the business is full of leadership lessons — both on the side of how to do it, as well as on the side of how not to do it; so I will, from time to time, use sports stories as examples in my blog).

I have heard a quote from Steelers Coach Chuck Noll, who said:

Champions are champions not because they do anything extraordinary but because they do the ordinary things better than anyone else.

Have you found this to be true in your life?

I believe it. You don’t need to do anything extraordinary or complicated. You simply need to do whatever it is you do, extremely well, with a focus on doing it at levels higher than average…with excellence.

So, what small things so you do that lead to excellence in your personal and/or professional life?

What small things does your team/organization do that lead to excellence?

Can’t wait to hear what you come up with. Hint — use the “comments” box below!

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Intentional Leadership — D1, W3, M3 — Excellence

Posted in Leadership, tagged , , , , , , , , , on March 25, 2013| Leave a Comment »

To achieve excellence, one must consistently exceed expectations.

We’ve discussed that leaders are continuously working to improve themselves and their team’s/organization’s performance. Those who truly excel are frequently raising the bar on performance, because once you achieve a certain level, that’s the “new normal,” and you know there is something beyond…Settling for average is never an option. When you role model what you expect from others, it’s easier to influence others to perform at their best.

The next step is being ever observant of your team’s performance. When you are familiar with their strengths and abilities, you will be able to quickly recognize when they are not performing at level of their true capability. This is when it’s important for you to connect, provide feedback, discover what’s happening, and inspire your team to perform at higher levels.

Again, people do what people see, so if you aren’t performing at the top of your ability, others will notice and will fall into line with where you are. So, be sure to look within before you comment on what’s happening around you.

Over the course of my career, I have lead a number of projects and project teams — typically comprised of people I had no formal authority over, and yet, the projects we worked on were of high importance to the various organizations we worked for. Before I learned the lesson that I could accomplish more by connecting with and including others, I used to take on a lot of responsibility and completed all the work myself. So, my big lesson was learning to delegate and rely on others to do their part. The benefit from learning project management from this approach was that I have always been a working leader, for lack of a better term; not just the person who doled out a lot of work and waited for others to perform.

As part of the project team, I take on my share of the responsibilities, and hold myself to higher standards, usually, than I do for those around me. So, modeling what I expect from others has come easily for me. I have been told, on occasion, that my expectations for others are extremely high…and I admit it’s true. In part, it’s because I want to be successful; I want those I work with to be successful; I want the project to be successful; and, I see the potential in others, which leads me to believe they can achieve at higher levels.

What are your challenges in this area?

What can you do to set the tone for an organizational culture that exceeds expectations — one in which people are driven to achieve at ever-higher levels?

How are you modeling exceeding expectations? Remember, as John Maxwell says in the 21 Irrefutable Laws of Leadership,

People do what people see!

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Work-Life Balance is a fallacy!

Posted in Food for Thought, tagged , , , , , , , , , , , , , on March 13, 2013| Leave a Comment »

If you work full time, you are likely all too aware that there is no such thing as “work-life balance.” It’s a fallacy, a lie, an illusion, a figment of someone’s overactive imagination, a blatant untruth! Balance implies some equality on each side of the scale, some level of fairness of the elements being measured.

Think about it. We all have 24 hours a day. We sleep 7-8 hours. We are at work, typically, between 8-10 hours each day. What about your commute time? Maybe 30 minutes round trip, possibly even an hour? So far, that’s about 15.5 hours on the short end and up to 19 hours on the long end of the range.

What about time to eat, exercise, run errands, read, reflect, play… Time for extra-curricular activities — either your children’s or your own — volunteering, sitting on a Board for another organization, taking classes…

Don’t forget about time for your family! Yep, that’s the important one, isn’t it? We all say family is our highest priority and yet they are often the people who get our leftovers in terms of time and energy.

We’d like to think we could have it all, but we know it’s not possible. Even the influential and powerful discover this — if they are lucky! Read this story about Erin Callan, former CFO of Lehman Brothers, as she discusses the sacrifices she made in terms of her marriage and family in exchange for the prestige, power, and money afforded by her position. Was it really worth it?

What if you were introduced to an entirely different concept: Mastery of the art of living. Try this on for size:

A master in the art of living draws no sharp distinction between his work and his play; his labor and his leisure; his mind and his body; his education and his recreation. He hardly knows which is which. He simply pursues his vision of excellence through whatever he is doing and leaves others to determine whether he is working or playing. To himself, he always appears to be doing both. — LP Jacks

What if you could master the art of living? It’s possible, you know? It’s not effortless, but wouldn’t it be worth it?

The key is (is this familiar?) having a high level of self-awareness — understanding your values, priorities, and dreams — and intentionality — deliberately making decisions and taking steps that lead you to the place you long to be, honoring your values daily.

My recommendation…find a mentor or a coach who has been along this path before you and enlist their support in your quest.

Let me know how I can help…before it’s too late.

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Intentional Leadership — D3, W4, M2 — Relationships

Posted in Leadership, tagged , , , , , , , , on March 6, 2013| Leave a Comment »

Welcome to “Intentional Acts of Kindness” Day!

Today, think about how you can contribute to and invest in relationships. Perform one small, intentional, act of service for a co-worker, family member, or friend. And by “intentional” I mean think about it ahead of time, plan it out, consider the potential impact before you take action.

Here are a few suggestions:

  • Buy them a coffee or lunch
  • Give your seat to someone if you happen to take a bus or train
  • Write a Thank You note to someone (make it personal and specific)
  • Do another family member’s chores for the day
  • Arrange an introduction for someone you know who is looking for a job
  • Give one of your most valuable offerings — sit down and truly just listen to someone who needs a sounding board
  • Give someone a sincere, specific compliment

I’m sure you can come up with lots of other great ideas, more appropriate for the person you have in mind…but these should get your thoughts started!

Who will you invest in today?

What small act of service will you perform?

If this isn’t something you do often, I suspect you will be surprised by how good it feels to simply give and have no expectation for receiving anything in return. It does wonders for relationships when people understand you are just there, doing something kind, because it’s the right thing to do and there is no other agenda behind your actions.

Please, please…share your stories in the comments box below.

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Intentional Leadership — D2, W4, M2 — Relationships

Posted in Leadership, tagged , , , , , , , , on March 5, 2013| Leave a Comment »

Let’s focus on ourselves today. Take some time today to answer these questions:

Describe a time when you heard the ideas of others and valued them.

Describe a situation in which you were willing to sacrifice your self-interest for the good of the group.

Describe what is going on in the lives of your colleagues.

How are you helping develop and grow those who work with you?

Are your employees coming to you and letting you know what is affecting them so you can help?

Each of these questions describes humility-based leadership. Based on your answers, how do you rate as a humble leader?

Remember: You will get out of these exercises what you put in.

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Intentional Leadership — D1, W4, M2 — Relationships

Posted in Leadership, tagged , , , , , , , , , , , , , , , on March 4, 2013| Leave a Comment »

As we begin week four of our focus on Relationships, we will shift gears a bit and bring it all together.

In January 2012, I was responsible for leading a team of people planning a ribbon-cutting ceremony for a significant investment (major equipment overhaul) at a manufacturing company. This event was open to all employees (nearly 1000 people); Union officials; local, regional, and state officials and dignitaries; media; and company executives. Immediately following the ceremony, we also planned an Open House for employees and retirees, allowing each to bring a guest.

Both events required safety orientations, distribution of personal protective equipment, and designated escorts for anyone entering the plant. The Open House also involved refreshments, commemorative give-aways, coordinated plant tours, and, again, media coverage. While the Ribbon-Cutting Ceremony saw about 200 people in attendance, including employees and guests, the Open House saw nearly 1000 people over the course of the afternoon.

As you can imagine, these events required a lot of planning — over the course of a few months — and the hard work and dedication of numerous individuals and departments. It was a monumental effort. And it came off nearly perfectly! We had administrative, communications and marketing, operations, purchasing, supply chain, safety, quality, and human resources support. Each person on this team offered a different kind of expertise and brought different perspectives to the planning and implementation process. Each had a clearly defined role and responsibilities. We met weekly to plan, and communicated between meetings.

On the day of the big events, everything went pretty well. I won’t say the execution was flawless, but nearly so. And the things that didn’t go exactly as planned were not significant enough to make a difference. When the few things occurred that we hadn’t prepared for, people came together to adapt and move forward. All in all, a huge success.

That’s one example. Let’s look, very briefly, at another example of team work. On D-Day, during WWII, the Allied invasion of Normandy required intense coordination between Army, Navy, and Air Force troops. This, too, required a well-thought out plan, clear and frequent communication, each organization and person tasked with clear roles and responsibilities.

This is a shining example of the interdependence between leadership and relationships. The more influential the leader, the more he or she relies on the relationships within the team to maximize production and likelihood of success, whatever the mission. The best leaders don’t go in alone; they realize their success depends on the support and skill of those they work alongside.

Take some time, now, to consider a similar situation in which you were involved. With teams, there are shared goals that must take precedence over individual goals if the effort is to succeed. Think about someone who failed to sacrifice their personal agenda for the good of the team. What was the outcome? What did you learn from the experience?

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Intentional Leadership — D4, W3, M2 — Relationships

Posted in Leadership, tagged , , , , , , , , on February 28, 2013| Leave a Comment »

Today is reflection day, so get you ready! Find your journal, pick out your favorite pen — you know the one, it fits your hand just so, and has the exact right size tip (micro fine for me, thank you!), and writes in your favorite color. Ready?

Spend sometime journaling about your experience from yesterday:

What action step did you choose to try? Or were you brave and tried more than one?

Which one(s) did you choose?

Was it easy or challenging?

What did you learn about yourself?

What did you notice about the other person’s reaction?

What will you do differently in the future?

What have you learned this week, with respect to putting aside your agenda in favor of that of your team?

How can you promote “We before Me” with your team going forward?

Map out some specific action steps and timelines you can follow, so you don’t lose what you’ve learned this week.

Remember: Application is the key to bridging the “knowing – doing” gap.

Have an intentional day!

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Intentional Leadership — D3, W3, M2 — Relationships

Posted in Leadership, tagged , , , , , , , on February 27, 2013| Leave a Comment »

Today we apply what we’ve been thinking about and reflecting on this week. I love this part! This is where the proverbial rubber meets the road — application of principles and practices. After all, if we don’t apply what we know, nothing will change. It’s the biggest gap there is — the one between knowing and doing.

Ready to take the leap?

Today, watch for the following situations, and take action on at least one. Choose one that will be more of a stretch for you; after all, if it’s easy, there’s less opportunity for growth and learning.

Understanding — Before being heard on a subject today, seek to understand the facts and the position/perspective of the others involved, first.

Talk TO Someone, Instead of ABOUT Someone — When you’re tempted to talk about someone, go to them and discuss the issue with them in person, instead.

Be Transparent — Communicate clearly with someone instead of trying to hid your true thoughts or emotions. This is where we get away from being “political,” meaning words and actions intended to be what others want to hear, rather than what you really feel or think.

Outstanding Promises — If you have made a promise to someone, fulfill it today. If the promise is overdue, apologize and seek forgiveness. Vow to do better next time, and follow through.

Ask for Help — Instead of working on your own to figure something out, ask someone you know who may have better ideas or more experience in the specific topic than you, and ask him or her for help.

I can speak for only myself, but each of these have been growth opportunities for me at various times in my life. I frequently remind myself to follow these guides, so I can maintain the credibility I’ve built and demonstrate the integrity people have come to expect from me. I goof up on occasion, as I think we would all admit we do.

Really, the idea that keeps coming to mind is: Be intentional.

If you’re really brave, practice more than one of these! And make it a daily habit; you’ll be amazed at how these actions can improve your relationships over time.

Let me know how it goes for you.

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What lessons are you teaching?

Posted in Leadership, tagged , , , , , on February 25, 2013| Leave a Comment »

I was in Orlando, Florida, last week for a John Maxwell Training. When I flew home on Saturday, I observed a situation in the airport that really disturbed me.

There was a very upset woman, probably around 40, with two young boys, maybe 4 and 6 years old. She was speaking very loudly to an airline employee, who was notably cool, calm, and collected. Of course, I can only speculate on what was going on, but based on the few things I heard and my observation of their interaction, it appeared she had missed her flight.

She was very loud and adamantly declaring that it wasn’t her fault, something about being told that she needed to be there 20 minutes ahead…The airline employee said something to her, too quiet to hear (I was ~10 feet away, standing in line to check my bag). She got even louder, telling him she didn’t need him to argue with her and make her feel like a seven-year-old, that she needed him to help him. She had tears running down her face, and was quite visibly agitated.

All the while, these two little boys standing there watching the whole thing…looking a little lost and frightened. As the mom walked a few feet away, the older boy went and wrapped himself around her waist, hugging and comforting her, telling her it would be all right. The younger boy joined them, but stood off to the side watching.

I had two very loud thoughts in my mind as I watched this scene play itself out. First, she had absolutely no concept of the lesson she was teaching her boys about how one deals with stress, the unexpected, and the people who are trying to help you. Second, was that she has an incredibly strong belief that she behaves like a seven-year-old, projecting that onto the airline employee who was trying to help her. Suddenly, I saw not a grown woman standing there, but a frightened, frustrated little girl, facing a situation she was not equipped to deal with.

My heart went out to her and her boys.

I hope they made their way home safely.

What lessons are you teaching?

I encourage you to be thoughtful and intentional about them…

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Small Dog Wisdom — Part 3 — Courage

Posted in Worth Reading, tagged , , , , , , , on February 16, 2013| Leave a Comment »

Further into Ed Gungor’s book, One Small Barking Dog, I encounter the section on Courage. This is big, isn’t it?

As defined by Merriam-Webster:

Courage:  mental or moral strength to venture, persevere, and withstand danger, fear, or difficulty

Gungor states we need courage not only to face ordinary life, but to confront the places where we have been broken emotionally or psychologically. These kinds of experiences can be toxic and the residue has the power to poison our lives for many years to come…if we don’t do the work we need to do to get past them.

Exercising courage isn’t quick, easy, or painless. It takes a certain level of fortitude, persistence, and determination. And yet, millions of people demonstrate courage daily.

Others, however, choose to become the victim. This kind of thinking puts one in the place of believing that whatever happens to us has the power to determine who we will become. It can leave us believing that we have no control, no choices, no power to make different decisions. Certainly, we cannot control everything that happens to us in the course of our lives. We can, however, decide how we will respond to what happens. NOTE that I didn’t say “react.” I was very deliberate in my usage of “respond.”

Responding to a situation means we think about what has happened and what our options are in taking some action after. It allows us to consider the risks, benefits, implications, and consequences of our words and actions BEFORE we speak or take them. To simply react is to allow our emotions to take over and when we react, we often speak or act without thinking, and the results can be painful, dangerous, damaging, destructive to ourselves and others.

I was once very close to a person who chose to become a victim. According to him, everything in his life was the result of luck — mostly of the bad variety. He believed he was unable to influence the things going on around him. And the resignation of this position was quite damaging to him; I believe it lead to depression and despair. It was quite damaging to many of the relationships he claimed to hold dear. As the person on the outside looking in, it was very draining for me just being in proximity. Of course, the other side of this is that his belief is 180 degrees away from my belief.

I believe I have the power, ability, and responsibility for what happens in my life. Don’t misunderstand – I have no illusion of being in control of what happens. I believe I have the power to influence what happens. I have the ability to choose how I respond to what happens. And I take responsibility for the choices I make, the way I respond, and what I will do going forward.

I’m not saying I don’t have bad experiences, but the effects typically do not linger long. I find it wasteful to wallow. There’s much to be done and I’m not at my destination, yet, so I must get back up and keep moving forward.

I have been wounded, I have been broken, I have felt lost. But even after my most heartbreaking experiences, I have woken up the next morning to a new day and the realization that if I am, indeed, still here, there must be something I am meant to do…So, I get up and get moving.

Courage means we don’t bury the pain, the hurtful experiences, the negative voices in our heads; rather it means we must confront them. Bring them into the full light of day and see them fully. It’s not easy to get to the root of some of our most self-limiting beliefs, but we are well served to spend the time in reflection, get to some understanding, and commit to moving forward to becoming the best possible version of ourselves possible.

If you are feeling some pain, consider it a gift. It’s telling you something very important. If you listen to it, explore it, come to terms with it — face it with courage, you will emerge better for the experience on the other side.

As the small dog would do (and I witnessed my small dogs — Bean-dip and Houdini — do on more than one occasion), brace yourself; bare your teeth; growl if it makes you feel better; and face your life head on, with courage.

It’s worth it!

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