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Posts Tagged ‘Commitment’

Intentional Leadership — Month Three — Excellence

Posted in Leadership, tagged , , , , , , on March 10, 2013| Leave a Comment »

Beginning tomorrow, we will begin Month Three of our Intentional Leadership journey, focused on excellence. According to Merriam-Webster, excellence is the state of being excellent — superior, first class.

In practice, it is the difference between average and exceptional. It is the ability to not only meet, but to exceed, the needs of your customers (both internal and external), consistently delivering superior quality in whatever services or products you provide. This is how you — as an individual or an organization — stand out from the competition. But it doesn’t stop there. Truly excellent performers understand they must embrace a continuous improvement mindset, knowing that excellence is not a destination!

Think for a minute about organizations you would classify as excellent; there is likely one in at least each category of business and industry. In the hotel industry, it’s long been the Ritz Carlton. They strive to give every customer a “Wow” experience every time; pampering customers more than they could have possibly imagined. If you think about it, this philosophy requires everyone in the organization to be in top form at all times, thinking about what more they can do to out-do what they are already doing. It’s an on-going quest, requiring creativity, consideration, intentionality, and close attention to the wants, needs,  and desires of its customers, as well as staying in-tune with the changing of the times in terms of tastes and preferences of luxury travelers.

As we prepare for this next leg of our journey, take a little time to consider these questions:

What level of excellence do you/your organization provides today?

How can you improve the level of customer service you/your organization provides today?

In what areas of your business do you need to be continuously improving to succeed?

How do your team members define and demonstrate excellence in your organization? Does their definition of excellence match yours?

This will be another revealing month of exercises, if you are willing to truly dive deep and examine your thinking and behaviors.

“See” you tomorrow.

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Intentional Leadership — D1, W4, M2 — Relationships

Posted in Leadership, tagged , , , , , , , , , , , , , , , on March 4, 2013| Leave a Comment »

As we begin week four of our focus on Relationships, we will shift gears a bit and bring it all together.

In January 2012, I was responsible for leading a team of people planning a ribbon-cutting ceremony for a significant investment (major equipment overhaul) at a manufacturing company. This event was open to all employees (nearly 1000 people); Union officials; local, regional, and state officials and dignitaries; media; and company executives. Immediately following the ceremony, we also planned an Open House for employees and retirees, allowing each to bring a guest.

Both events required safety orientations, distribution of personal protective equipment, and designated escorts for anyone entering the plant. The Open House also involved refreshments, commemorative give-aways, coordinated plant tours, and, again, media coverage. While the Ribbon-Cutting Ceremony saw about 200 people in attendance, including employees and guests, the Open House saw nearly 1000 people over the course of the afternoon.

As you can imagine, these events required a lot of planning — over the course of a few months — and the hard work and dedication of numerous individuals and departments. It was a monumental effort. And it came off nearly perfectly! We had administrative, communications and marketing, operations, purchasing, supply chain, safety, quality, and human resources support. Each person on this team offered a different kind of expertise and brought different perspectives to the planning and implementation process. Each had a clearly defined role and responsibilities. We met weekly to plan, and communicated between meetings.

On the day of the big events, everything went pretty well. I won’t say the execution was flawless, but nearly so. And the things that didn’t go exactly as planned were not significant enough to make a difference. When the few things occurred that we hadn’t prepared for, people came together to adapt and move forward. All in all, a huge success.

That’s one example. Let’s look, very briefly, at another example of team work. On D-Day, during WWII, the Allied invasion of Normandy required intense coordination between Army, Navy, and Air Force troops. This, too, required a well-thought out plan, clear and frequent communication, each organization and person tasked with clear roles and responsibilities.

This is a shining example of the interdependence between leadership and relationships. The more influential the leader, the more he or she relies on the relationships within the team to maximize production and likelihood of success, whatever the mission. The best leaders don’t go in alone; they realize their success depends on the support and skill of those they work alongside.

Take some time, now, to consider a similar situation in which you were involved. With teams, there are shared goals that must take precedence over individual goals if the effort is to succeed. Think about someone who failed to sacrifice their personal agenda for the good of the team. What was the outcome? What did you learn from the experience?

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Intentional Leadership — D1, W2, M2 — Relationships

Posted in Leadership, tagged , , , , , , , , , , , on February 18, 2013| Leave a Comment »

This week we are going to explore the potential we see in others.

How familiar are you with the story of Helen Keller?
She was unable to see and hear, and consequently, to speak. As a child, her parents brought in a tutor, Miss Sullivan, to teach her.
Miss Sullivan turned out to be most creative, perhaps even unconventional, in her methods for teaching Hellen to learn letters and words. She tried to “sign” a pattern of letters into Helen’s hand, but Helen failed to grasp their meaning.
Finally, Miss Sullivan took Helen out to the water pump in the yard, and held her hand under the running water. In her other hand, Miss Sullivan drummed out the patterns of the letters of the word “water;” Helen stood transfixed, feeling the water run over one hand while he focused on the pattern of the letters being tapped out in her other hand. It was ingenious!
Helen’s progress in learning was quite accelerated; she mastered a complex vocabulary, eventually learning to write — both the standard alphabet and in Braille. She even learned to speak.
She went on to graduate from college, wrote fourteen books, traveled to numerous countries, met a number of world leaders and served as an Ambassador for the American Foundation of the Blind.
It’s a miraculous story; one that would never have happened had Anne Sullivan not been brought in to tutor Helen, and had she not recognized Helen’s potential. The moral of the story: When we see the value in others, we have an opportunity to help them achieve great things.
Think back over the course of your life. Who believed in you?
What did they do to encourage you to stretch and go farther than you may have thought possible?
How did they demonstrate their belief in you?
Had they not believed in you — or didn’t demonstrate that belief — what impact would that have had on your life?
Who have you seen unrecognized potential in?
What did you do to nurture its growth?

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Intentional Leadership — D3, W4, M1 — Vision

Posted in Leadership, tagged , , , , , , on February 6, 2013| Leave a Comment »

Armed with your clearly defined vision, the plans you drafted last week, and your evaluation of your preparation from yesterday, it’s now time to get some feedback from trust colleagues or confidants. As we all know, others often see us differently than we see ourselves, so it’s always good to get some insight from others.

Today, find two or three people who know you well, and are familiar with your work. It’s critical that you have sound relationships with these folks, because you need them to tell you the truth.

Ask them for their thoughts on what would happen with your team or organization if you were to leave; would the team/organization be able to carry on successfully without you?

Do they understand your vision well enough to continue driving toward it?

Are they committed to your vision such that they would continue to pursue it, even if you weren’t there to lead them?

Have you equipped them well enough to keep moving forward without you?

What are your answers to these questions? How do your answers fit with what you heard from others?

Several thoughts come to mind for me…

First, I’ve often thought it a sign of an effective leader that his/her team or organization is fully able to carry on the business of the organization in the leader’s absence. It says the leader developed a strong team, provided clear guidance and expectations, equipped the team with the resources it needed,  and is able to leave them to their work, knowing all will be well.

Second, having this kind of conversation with trusted colleagues will tell you a great deal about how you are perceived and the effectiveness of your leadership — provided you have developed trust-based relationships with them, so they will tell you the truth, even if it is uncomfortable.

Third, if the team/organization would continue to pursue your vision in your absence, it says the vision truly speaks to the others and they haven’t been “following” you simply because you have a title, position, or authority to make them do it.

As I often tell the leaders I coach, the higher you rise in an organization, the less likely you are to get the kind of candid feedback about your performance from those around and below you, and the more you really need it.

Seek it out!

And when you receive it, consider it a gift…just listen. Say “Thank you.” Reflect on what you heard. Follow up.

It will make you a better leader.

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Small Dog Wisdom — Part 2 — The Big Dog Lie

Posted in Worth Reading, tagged , , , , on January 31, 2013| Leave a Comment »

Have you ever spent much time with a small dog? Did you notice the air of self-confidence they exude? To them, external measures are meaningless, as Ed Gungor says in his book One Small Barking Dog. And this, I can say was unequivocally true, at least for one of my two small dogs.

Bean-dip came first. She actually belonged to the neighbors when I bought my first house. They left her alone in the yard, all the time, regardless of the weather, with no suitable shelter. She would find ways to escape the fence and run to my doorstep, where she would sit and whine until I heard her and let her in. And let me tell you, once she was in, she OWNED the place! And after a few “visits” the neighbors decided she didn’t need to come home anymore. She was brash and ferocious and assertive; afraid of nothing. I remember vividly the day she chased a full-sized garbage truck through the neighborhood barking up a storm as she ran…presumably saving the neighborhood from the foul-smelling, giant contraption. She was a Chihuahua-terrier mix, weighing a solid nine pounds on a good day. I don’t have a picture of her with me today, but if you want a visual, think “Taco Bell dog” from the late 1990’s!

Contrast her to Houdini, who I mistook for Bean-dip one rainy evening on my way home from work, silhouetted in the lights from on-coming traffic as he scurried across the road in front of the cars. I thought she had escaped the yard, only to discover this dog was male, an inch or so taller, and thinner than Bean-dip. Same short buff fur, and although according to the vet, he was a Basenji-Terrier mix, they looked like siblings. He was the quiet, gentle small dog, also confident in himself, but more interested in a cozy spot to nap than he was in taking on the world.

One lesson they reminded me of, frequently and in a variety of situations, was that small wasn’t less important or valuable than big, it was just different. But we live in a world that seems to compel us to continuously compare things, and sometimes one thing in that equation will be deemed of lesser value. Often it’s the smaller thing, isn’t it?
Just look at our cars and houses, our drive to accumulate more things, consider the so-called “value meals” in restaurants with ever-increasing portion sizes (of food that’s not necessarily good for us to begin with!)…but tell me, do these things equate to happiness, contentment, satisfaction, joy, and increased self-confidence?

I can speak for only myself, and my answer is “no.” Sure, I enjoy having nice things; I work hard, I buy quality, and I take good care of my things. But I have no misconception about what they are and what they represent. I need to be the right kind of person with a good heart and a giving spirit regardless of how I dress or what stuff I have and no amount of “stuff” is going to make me happy.

When I was working on my Master’s degree, there was a young man in my program. He was from Europe, very nice looking guy and smart. I soon learned he was also missing something significant. He was constantly buying things and when I say things, I don’t mean $10, inconsequential things (although he bought that kind of stuff in excess, as well), but I mean high-end expensive items – electronics, watches, clothing – and the labels and logos were very important to him; he bought whatever was considered the best at the time. One day, he was supposed to stop by to help with a house project. He pulled into the driveway in a brand new Jeep, one of the sportier models, fresh off the lot! He already had two other (not inexpensive) cars, and a motorcycle, if I remember correctly. He was bored, he said. Stopped by the car lot just for fun, and voila! He was now the proud new owner of this Jeep…that he couldn’t afford (his debt was staggering, and his compensation no match for what his monthly payments must have been)…and the next week, he was on a quest for the next thing, that next acquisition he was sure was going to make him happy.

As Ed Gungor says, on page 31 of One Small Barking Dog, “It’s what’s inside that counts most. And there’s another problem (with the big-dog lie): when externals matter too much, it makes you weird.”

Well put, Ed!

What do you think about the power of the small dog? And how does the “big dog lie” play out in your life?

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Trumpeting the Vision — D4, W3, M1 — Intentional Leadership — Vision

Posted in Leadership, tagged , , , , , , , , , on January 31, 2013| Leave a Comment »

As we near the end of the week, let’s work on the communication plan you began to think about yesterday.

If you haven’t gotten that far, why not start with a plan for the next month?

Again, you’ll need to define the key messages — what do your people really need to hear, know and understand?

When do they need to know? Creating key messages tied to your key milestones will help you lay out your timeline.

What vehicles can you use to spread the word? Remember, anything printed or visual needs to be a secondary or even tertiary form of communication — reinforcing messages you’ve already shared in person. After all, if something is really important, shouldn’t your team/organization hear about it first from you? Then you can use memo’s, newsletters, posters, and other visual communication tools to reinforce what you have shared in person.

Define how you will reinforce the actions and behaviors you need your people to take and demonstrate.

Give some thought to the celebrations you will have (they don’t need to be super-spectacular spectacles!) as your team/organization reaches those critical, initial milestones.

Be sure to put all of these things on your calendar. As you know, if you haven’t made it a priority and blocked out the time to take care of it, all that other daily stuff will become your priority. It will be easy to get to the end of the month and realize you haven’t accomplished all you wanted to — so take the time to schedule your actions now.

Create your vision.

Articulate it simply.

Share your passion for it.

Demonstrate your own commitment to reaching it.

Reinforce the behaviors you see in others striving for it, as well.

Drive to completion.

Celebrate along the way.

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Organizational History — Intentional Leadership — W2, Day 4 (M1) — Vision

Posted in Leadership, tagged , , , , , on January 24, 2013| 2 Comments »

It’s Thursday already — Wow! Time for a little reflection.

As you’ve taken some time this week to consider your organization’s history and vision, and to talk with and listen to your employees’ thoughts about the history, its significance, and how it relates to your vision, what did you learn?

Do you see any gaps or inconsistencies?

Did you hear something that left you questioning commitment levels to your organization’s vision?

What could you be doing to encourage higher levels of engagement and commitment among your employees?

How could you help them to see and understand the organization’s vision more clearly?

What do you think it would take for them to take greater ownership?

After you’ve spent some time on these questions and their answers, spend some time considering the vision you have for your team.

Have you articulated it clearly to them?

How committed to it do you think they are?

If you think there’s a gap in their commitment to your vision — either for your organization or your team — keep this in mind: They have to buy-in to you first, before they will buy-in to your vision.

Plainly speaking, have you established yourself as a true leader — are you:

  • Mature — knowing it’s not about you.
  • Intentional — your service to them is thoughtful, not an accident!
  • Consistent — you’ve demonstrated over time that people can count on you and know what to expect from you.

In short, you have demonstrated yourself to be a person of integrity. If you’ve done this, and your vision is intriguing to them, they are all the more likely to commit to helping you achieve it.

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Seeing the Bigger Picture – Intentional Leadership — Week 2, Day 1 (M1) Vision

Posted in Leadership, tagged , , , , , , , on January 21, 2013| 1 Comment »

It looks like this week we are going to focus more on organizational vision than personal vision. Week two is focused on Seeing the Bigger Picture.

Leaders are often defined by the size and scope of their vision. If you know the story of the McDonald brothers, you will remember they were brilliant in terms of anticipating and responding to the desires of their market, and even more so at developing the assembly line process in terms of food production. They attempted to sell franchises, but the concept never took off. In fact, when one franchisee in Phoenix wanted to name his restaurant McDonald’s, the brothers said, “why, no one will know who we are in Phoenix!”

Enter Ray Kroc, a milkshake machine salesman who did business with the McDonald brothers. He could see the bigger picture. He envisioned McDonald’s franchises all across the country. He worked with the brothers, eventually buying the rights to franchise, etc., and his vision built the global corporation we know today.

He was convinced he was on the right track and confident in his ability to be successful. This is not to say it didn’t require years of hard work and sacrifice, but he saw the potential and made it a reality.

Break now to the story of Sergey Brin and Larry Page of Google fame and fortune. They started with the challenge of linking the growing data connections on the internet. As they became more engrossed in their project, they quit school to follow their passion full-time, starting Google in a garage in 1998. By 2008, Google was processing nearly five billion web searches per month. Page says he learned something in college that drove them forward; it was this phrase:

Having a healthy disregard for the impossible.

As I’ve noted in an earlier post, while there are many out there stating certain things are impossible, there all too regularly seems to be someone, somewhere who is doing the impossible. Man on the moon. Rover on mars. Printing out human kidneys on an ink jet printer…The stories are out there to be found each and every day of someone achieving something once thought impossible.

The point here, having great vision and setting the audacious goal is a hallmark of visionary leaders.

What is the vision of your organization?

Is it big enough?

Does your team see  and understand it?

Do they believe it’s possible to achieve?

Are they as passionate as you about achieving it?

Me, I’m out to change the world one person, one experience at a time. Yes, it’s huge…and for today, at least, it’s just me (I have yet to build a team). That’s not a deterrent, though. I’m fully confident in my ability to succeed.

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Intentional Leadership – Day 5 (M1, W1) Vision

Posted in Leadership, tagged , , , , , , , , , , on January 18, 2013| Leave a Comment »

Ah, another Friday! Are you prepared for the weekend?

As we come to the end of this first week on our Intentional Leadership journey, it’s time to think about how we will spend the weekend. If you are like many, you will heave a sigh of relief of having made it through another whirlwind, hectic week.

Would it surprise you to know that some people actually thoughtfully plan for the weekends – before the weekend arrives? It’s true!

I must confess, I’m not one of them – at least not 99% of the time. If we plan to go somewhere for the weekend, I am more mindful about the need to plan the time; it’s kind of a requirement when traveling with small children. But, if we are staying home for the weekend, I don’t plan, much to the frustration of my husband.

Oh, I do have a list in my mind of the various things I need to accomplish, errands that need to be run, and chores to complete, but I definitely don’t have a schedule mapped out. And, no surprise to anyone, I’m sure, many Sunday evenings arrive when I still have a bunch of things I did not get done. You know what they say about having good intentions…The good news (for me, at least!) is I’m aware of this pattern of behavior, which gives me the opportunity to rethink it and experiment with new processes that may provide a smoother rhythm to my and my family’s life.

What do you say we try another tactic on this journey we are on?

What if we thought about the weekend differently going forward?

What if we were intentional about defining our needs for the weekend and making time to meet them?

For example, if you work a traditional Monday-Friday schedule, the weekend is typically a time for rest, for fun, for spending with family. How much more satisfied would you feel on Sunday evenings if you actually approached the weekend with these needs in mind, with a plan?

Let’s start this week and see how it goes, ok?

I will meet family time by taking my son to an arts & crafts class, working on his homework, watching at least one episode of Blues Clues, and reading, at a minimum.

I will cook a turkey dinner for my husband, for the two of us to enjoy after he returns from hiking with a friend. This will serve double duty…with the cold, gray weather we’ve been having, I’m craving comfort food and cooking is very relaxing for me!

I will read at least an hour of something fun and an hour of something on growth.

I will call my parents. I will respond to some personal emails.

And I will spend some time preparing for Monday.

This is important! You know Monday is going to arrive; it always does. Take some time to think about how you want to feel on Monday, and what you need to do to feel prepared to start your new week off on a positive foot. Then take the steps over the weekend to set yourself up for success.

Finally, have you given much thought to the big things you have planned in the coming weeks? Are they in your planner? It’s been proven by so many people before us: Successful people are intentional, planning their time focused on their priorities. It’s a simple enough process, but requires focus and commitment. Are you ready for that? If not, get your calendar out and write it down.

Congratulations on making it through month one – week one, of the Intentional Leadership Journey. Next week we’ll focus on Seeing the Bigger Picture.

Have a great weekend, and I’ll “see” you on Monday!

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Intentional Leadership – Day 2 (month 1, week 1) – Vision

Posted in Leadership, tagged , , , , , , , , on January 15, 2013| Leave a Comment »

What is true about you?

When you dream and have a vision for your life, you begin to set the journey apart from what others are doing.

Do you want to do, be, or have more in your life? I think many people do want more. Based on experience and observation, however, many of them never take action toward realizing that longing. It takes time, commit, energy, and hard work. 

In the beginning, you may not have a full, crystal-clear picture of what success will look like. You may not even see more than the first couple of steps on your journey, leading in the right direction.

Know this: Each step you take towards achieving your dream brings you one step closer to becoming a fuller, more satisfied, better version of yourself. Each step will bring your vision into clearer focus, more steps will appear, and the resources you need will become available to you.

This personal journey is critical; if you cannot lead yourself, how can you lead others? If you cannot define your personal vision – for who you are and what you will be – how will you create a compelling vision that will draw others who would follow you?

With this in mind, I am refocusing from my thoughts of yesterday. Today is about my personal vision for me – not creating and growing a business.

Remember, a vision is what you will do, be, or have when you have “arrived.” It’s a future state, not a representation of who you are today. State it in the “present” tense as you develop your vision – it will fuel your belief in your ability to achieve it.

So, here is mine:

Do. Be. Have. I am intentionally pursuing my personal growth plan, understanding it is a lifelong journey, and I learn something new every day. I am a person of value who values others and does whatever I can to add value to others. I am enjoying the fulfillment and satisfaction that comes with recognizing and living my purpose.

This is a different statement than the one I would make about the vision I have for my business.

Today’s exercise:

  • What is your personal – not business – vision?
  • How does your vision affect those closest to you? Is it enriching or destructive?
  • How is your personal vision embodied in your work?
  • Does your work nurture and feed your personal vision, or is it drawing you away from where you need to be?

I trust if you are reading this, you are serious about growth and serving others. Take your time in responding to the questions. The key is to do a quality job here; rushing through this will not serve you well.

I’m thrilled you are coming on this journey with me. I’ll “see” you tomorrow!

 

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