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Posts Tagged ‘Communication’

Trumpeting the Vision — D4, W3, M1 — Intentional Leadership — Vision

Posted in Leadership, tagged , , , , , , , , , on January 31, 2013| Leave a Comment »

As we near the end of the week, let’s work on the communication plan you began to think about yesterday.

If you haven’t gotten that far, why not start with a plan for the next month?

Again, you’ll need to define the key messages — what do your people really need to hear, know and understand?

When do they need to know? Creating key messages tied to your key milestones will help you lay out your timeline.

What vehicles can you use to spread the word? Remember, anything printed or visual needs to be a secondary or even tertiary form of communication — reinforcing messages you’ve already shared in person. After all, if something is really important, shouldn’t your team/organization hear about it first from you? Then you can use memo’s, newsletters, posters, and other visual communication tools to reinforce what you have shared in person.

Define how you will reinforce the actions and behaviors you need your people to take and demonstrate.

Give some thought to the celebrations you will have (they don’t need to be super-spectacular spectacles!) as your team/organization reaches those critical, initial milestones.

Be sure to put all of these things on your calendar. As you know, if you haven’t made it a priority and blocked out the time to take care of it, all that other daily stuff will become your priority. It will be easy to get to the end of the month and realize you haven’t accomplished all you wanted to — so take the time to schedule your actions now.

Create your vision.

Articulate it simply.

Share your passion for it.

Demonstrate your own commitment to reaching it.

Reinforce the behaviors you see in others striving for it, as well.

Drive to completion.

Celebrate along the way.

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Trumpeting the Vision — D3, W3, M1 — Intentional Leadership — Vision

Posted in Leadership, tagged , , , , , , , , , , on January 30, 2013| Leave a Comment »

So, what did you learn yesterday about the communication methods you are using to share your vision?

Spend some time today to reflect on what you’ve learned, what it means, and what you now need to do to communicate your vision more consistently and effectively, so it sticks, with your team/organization.

Is it time to refine your vision statement more clearly and simply?

Have you clearly articulated the “Why” behind your vision? What’s the compelling reason for you to strive for it? What will happen to your team/organization if you don’t reach it?

If you haven’t heard this already, it might be helpful to know that the most popular radio station in the world is WII FM (or What’s In It For Me?). You need to be able to help your people make the personal connection between themselves as individuals–then the team, then the organization–to your vision. If you can do this effectively, you will be way ahead of the game. And the way to do this is to really get to know your people, what inspires them? What motivates them? What do they want to do, be, or have more of?

Do you need to put different benchmarks in place to measure your progress along the path to your vision? If so, what are they? And what are the key milestones you will need to reach along the way?

Once the measurements have been clearly defined, how will you celebrate when you reach them? And how will you reward your team members for their efforts?

Next, it’s time to thoughtfully map out your communication plan: Audience, Key Messages, Vehicles (primary and secondary), Timing, Owner, Outcome, Status, and Review. Successful leader-communicators consistently spend 80% of their time (with respect to communication) planning the communication and only 20% actually communicating. While it may seem counter-intuitive because it’s so easy to open our mouths and speak, truly effective communication does not just happen!

Your plan is nearly finished! Now, outline the key action steps needed to implement the plan, including who owns each action, what the expected deadlines are, and what the outcomes should be.

Now that you have an initial draft of your plan put together, who can you ask to review it? Find a trusted advisor or mentor and ask for their candid feedback before you take the plan to your team/organization.

It may sound like a lot of time-consuming effort, but I promise you the time you spend thoughtfully considering and planning your work will pay off in the end, with a more thorough, thoughtful, carefully crafted approach and it will show in the results.

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Trumpeting the Vision — Day 2, W3, M1 — Intentional Leadership — Vision

Posted in Leadership, tagged , , , , on January 29, 2013| Leave a Comment »

As we spend this week contemplating what tools and with what frequency we are communicating our vision, let’s spend today really digging into what we’ve been doing and how it’s working for us.

Take some time to ask yourself the following questions:

  • What methods have I been using to communicate my team’s/organization’s vision?
  • How effective have they been?
  • What measures do I have in place to determine effectiveness?
  • Do I need to consider other measures?
  • Have we been celebrating activity linked to our vision?
  • If so, how?
  • If not, why not?
  • How do I connect with the vision and demonstrate it in my actions?
  • Do I need to be doing something differently?

The answers to these, and other questions that will no doubt arise as you go through this exercise, will allow you to recognize if changes are needed in your strategies and actions, or confirm you are on the right path.

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Trumpeting the Vision — Day 1, W3, M1 — Intentional Leadership — Vision

Posted in Leadership, tagged , , , , on January 27, 2013| Leave a Comment »

Welcome to week 3 of our Intentional Leadership journey!

Today, we will focus on the incredible volume of messages the average person is exposed to in a day — anywhere between 247 and 3,000 — depending on which source you pull the research from,  and those sites are focused only on commercial (advertising and marketing) messages; what might the number be when you factor in all the personal and directly-related business messages we deal with in a day? Hard to wade through, aren’t they?

This is one reason we must “trumpet the vision” as we are working to inspire and motivate our organization. It’s oh-so-critical to make your vision as crystal clear and simple as possible, and then to say it over and over and over, and celebrate it, and link it to action… many times a day, every single day.

It probably sounds boring and tiring, but it’s true. People need to hear things a minimum of 12 twelve times, through a variety of different mediums, before they truly begin to notice and attend to a message. Repetition is critical. This does not mean you need to say exactly the same words the same way every single time.

Indeed, what will be more effective is to weave your vision into messages at a variety of levels. Connect it to the major initiatives your organization is undertaking. Tie it into what lower level teams are working on. Draw the lines to how individuals are helping your organization move closer to the vision.

Don’t necessarily be subtle and don’t assume they will quickly see all the connections you see. Draw them the picture over and over and over. Make the connections for them.

Today’s exercise is to spend some time considering how your vision has historically been communicated and reinforced. What has worked the best?

If you’re not sure, spend some time talking with your people today and ask them what the vision is. If they can’t tell you simply, you have some work to do.

If that’s the case, take some time to articulate your vision and really consider if it’s simple enough to grasp quickly. Think about how you can make it more real for your team or organization; what picture do you need to draw for them so they get it?

Who can help you? Remember, you need not be the only vision ambassador; you know the people who get it — enlist their help in communicating and reinforcing your vision throughout the organization, in a variety of different ways.

Let me know how I can help you.

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Organizational History — Intentional Leadership — W2, Day 3 (M1) — Vision

Posted in Leadership, tagged , , , , , on January 23, 2013| Leave a Comment »

Now that you’ve given some thought to the history and values of your organization, and what value they offer in terms of your vision, it’s important to know what your peers and employees know about your history and values. Not only what they know, but also how they interpret the history and values; as you are surely aware, “one size does not fit all” in terms of perception of things.

Before you can make progress towards your vision, you will need to assess the level of commitment your employees have to your organization. To do this, you may ask a few simple questions:

What historical facts do you know about the company?

How would you define our organization’s values?

What is our vision — what are we trying to achieve?

What is it about our vision that draws you to the organization?

What role do you play in achieving our vision?

How does the organization keep you connected to our vision and values?

The key here is to truly listen and make note of the things they tell you, especially if what they say is unexpected or counter to your beliefs and understandings.

I suspect some of the answers may surprise you. Pay close attention, though, as you may gain some invaluable insight into the collective mind of your employees that can help guide you in what you need to do next.

More tomorrow!

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Intentional Leadership – Day 3 (M1, W1) Vision

Posted in Leadership, tagged , , , , , on January 16, 2013| 1 Comment »

Today’s focus is on external support. As you are reviewing your personal vision, today’s exercise is to really consider what you need to do to fine-tune it. To move forward, the book suggests blocking out time to work with a trusted friend or co-worker to explore these areas:

  • Are you clear on your destination?
  • What can you do – each day – to move yourself closer to your goal?
  • What are you learning from your mistakes?

As you work through these questions, you will inevitably face additional questions and challenges.

For example:

  • What am I willing to invest to reach my vision?
  • What am I willing to sacrifice?
  • How will others benefit from my experience during this journey – both the things that go smoothly and the things that don’t?
  • What is my level of satisfaction with my progress?
  • What do I need to do to improve or accelerate my progress?

It’s interesting to me, that these are the kinds of questions that pop up when I am coaching. They are the kinds of questions that make one stop and really think about what they want, what they are doing to achieve their goals, what they are learning along the way, what kinds of challenges they are facing – and whether those challenges are external or self-imposed, and so much more.

But, again, this is about your personal vision, not your business vision, so keep that in mind as you work through this exercise.

What are you working to fine-tune?

Whom do you trust enough to engage in such a vulnerable conversation?

Remember, if you’re uncomfortable with this, it’s a good thing. It means you are growing, stretching, moving out of your comfort zone into something new.

Remember, if you’re uncomfortable with this, it’s a good thing. It means you are growing, stretching, moving out of your comfort zone into something new. Embrace it. Track your journey in a journal; this works because it allows you to later look back on your journey and see your progress and also to help you realize that while it may sometimes feel like you’re not moving quickly enough, you are actually making progress.

 

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Intentional Leadership – Day 2 (month 1, week 1) – Vision

Posted in Leadership, tagged , , , , , , , , on January 15, 2013| Leave a Comment »

What is true about you?

When you dream and have a vision for your life, you begin to set the journey apart from what others are doing.

Do you want to do, be, or have more in your life? I think many people do want more. Based on experience and observation, however, many of them never take action toward realizing that longing. It takes time, commit, energy, and hard work. 

In the beginning, you may not have a full, crystal-clear picture of what success will look like. You may not even see more than the first couple of steps on your journey, leading in the right direction.

Know this: Each step you take towards achieving your dream brings you one step closer to becoming a fuller, more satisfied, better version of yourself. Each step will bring your vision into clearer focus, more steps will appear, and the resources you need will become available to you.

This personal journey is critical; if you cannot lead yourself, how can you lead others? If you cannot define your personal vision – for who you are and what you will be – how will you create a compelling vision that will draw others who would follow you?

With this in mind, I am refocusing from my thoughts of yesterday. Today is about my personal vision for me – not creating and growing a business.

Remember, a vision is what you will do, be, or have when you have “arrived.” It’s a future state, not a representation of who you are today. State it in the “present” tense as you develop your vision – it will fuel your belief in your ability to achieve it.

So, here is mine:

Do. Be. Have. I am intentionally pursuing my personal growth plan, understanding it is a lifelong journey, and I learn something new every day. I am a person of value who values others and does whatever I can to add value to others. I am enjoying the fulfillment and satisfaction that comes with recognizing and living my purpose.

This is a different statement than the one I would make about the vision I have for my business.

Today’s exercise:

  • What is your personal – not business – vision?
  • How does your vision affect those closest to you? Is it enriching or destructive?
  • How is your personal vision embodied in your work?
  • Does your work nurture and feed your personal vision, or is it drawing you away from where you need to be?

I trust if you are reading this, you are serious about growth and serving others. Take your time in responding to the questions. The key is to do a quality job here; rushing through this will not serve you well.

I’m thrilled you are coming on this journey with me. I’ll “see” you tomorrow!

 

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Is it worth it?

Posted in Food for Thought, tagged , , , , , , on December 21, 2012| 3 Comments »

Is. It. Worth. It.

Four (well, ok, three with one repeat) small words that are so, so powerful. This short question applies to nearly any decision, transition, or turning point you will encounter in your life. And depending on the decision you make, you have the power to change not only your life but the lives of others around you — for better or worse.

A number of years ago, a friend shared with me a weight loss hypnosis program. The foundation is to be aware of what you are doing each time you take a bite or drink of something, and to make a conscious decision rather than mindlessly eating and drinking whatever is put in front of you.

I ask myself this question when I am tempted to indulge in dessert. For me, if I am going to consume something, it needs to taste as delicious as I expect it to, so that I can deem it worth the calories I am consuming. If not, the answer is clearly no, it’s not worth it; at least not for me.

Last week, I finished reading What Got You Here Won’t Get You There, by Marshall Goldsmith, a very successful executive coach. There’s a section in the book in which he discusses encouraging his coaching clients to consider whether what they are about to say is worth it. It’s not only executives who could benefit from asking this simple question. The idea is to be aware of the potential impact and consequences of what you are about to say, including the way you would say it, on whomever you are speaking to.

I can think of a number of situations in which this question could prevent a lot of pain. Like when you’ve allowed someone to push your buttons and you are about to respond with a mean, hurtful remark. Like when you are in pain and want someone else to feel it, too. Like when you are already aware of what someone has decided to share with you, and you are tempted to say so — potentially giving the impression of superiority, or diminishing the value of the messenger and what they have to offer. Like when you are upset about something entirely disconnected to the person you’re with and are tempted to take it out on them.

Consider the value of this question when posed with a situation — perhaps an opportunity — that may be questionable. Meaning, it might seem like a good idea unless whatever it is were to become known publicly. In this case, it speaks to integrity (see earlier blog on “who are you when no one is looking”!). Are the risks and consequences worth whatever it is you think you will gain from doing whatever it is you are about to do?

What about when you are offered an opportunity that isn’t exactly on the path you’ve set for yourself? If the “detour” is a brief one, but offers the chance to learn a new skill, gain some new experience, or otherwise provide you with some benefit, and you can smoothly resume your journey, the answer may be yes; it may be worth it. If the “detour” will pull you in a very different direction than the path you’ve set for yourself, and you risk waking up one day in the future wondering “how in the world did I end up here? This isn’t what I wanted…” Well, in this case, it may not be worth it.

It applies when making financial decisions, as well. Do you purchase something simply because it carries a specific logo? Is your purchase decision based on quality? Is it based on the value you perceive the item to have, or based on the value others will perceive it to have?

I won’t pretend to imagine I know every single situation you may encounter when asking yourself this simple, yet oh-so-powerful question might save you — and those around you — some unnecessary pain, anxiety, discomfort, set-back on the way to your goals, but I do know there are numerous possibilities…daily.

The key is to be aware, to consider the potential risks, benefits, and consequences, and make a conscious decision about what to say or do next.

How could you benefit by taking the time to ask and answer this simple question:

Is it worth it?

I’ll leave the consideration to you. In the meantime, I encourage you to have an intentional day!

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Are we communicating right now?

Posted in Communication, tagged on December 13, 2012| Leave a Comment »

While I might like to think so, the answer is “no.” As I work on this blog, I sit at a computer and type out my thoughts, essentially putting words in a row. Then I post them into my blog and hit the “Publish” button. My words fly out into cyberspace and while I hope they have some meaning for whomever reads them—that they will spark some new thoughts for you or allow you to realize some new insight into something you’ve been pondering—I may never know.

Communication is very simple. It requires at least two people and some form of feedback. One sends a message. The second receives and interprets the message and responds in some way (and yes, “no response” may be the response!). This response is the feedback that allows the sender to determine whether the message was received and interpreted as intended. The process can stop or move forward in a lot of different ways from this point.

I am writing this particular blog because I’ve been thinking a lot about how social media is changing how we communicate, and I’m not convinced it’s necessarily in a good way. This probably sounds counter-intuitive for someone who blogs and hopes to attract a faithful following of readers, but here’s how my thought process has gone:

I published my first post on this site on 14 August 2012. Since then, I’ve had people from Canada, Australia, France, Russia, Nigeria, South Africa, United Kingdom, Venezuela, Singapore, Micronesia, Belgium, Philippines, Sri Lanka, Uganda, Trinidad and Tobago, and the US, who presumably have viewed various pages of my web site, based on the site stats. So, I could infer that all of those people have read my blogs, but I don’t really know for sure — they may have simply clicked in and clicked back out — unless they leave a comment or contact me directly; this is the feedback that completes the communication loop.

When I publish a new post, it is broadcast on Facebook, Twitter, and LinkedIn. I admit, these notifications are my only tweets (well, 99.9999% of the time!). Last week, I received a couple of emails stating I had new followers on Twitter. That’s a good thing, right? But I looked more closely at the notifications and these two folks – now following me – are also following 49,284 and 14,918 other tweeters, respectively.

In thinking about a person’s capacity for truly following and taking in new information, and the concept of quality versus quantity, I’m in a quandary over these new followers. I should be pleased; I’m told the goal is to have large numbers of followers. But I have to ask: If someone is “following” 49,248 people, what’s the quality of what they are receiving? What is my actual potential for impact within that enormous cloud of messages flying around?

And what about Facebook? I took the plunge and created a profile and page for my business, and for business I do find it useful. I scroll through the News Feed page and see everyone’s updates and comments, and while it’s nice to “see” what folks are up to, it also leaves me with a sense of longing for what’s not there – true connection with the people in my life.

Updates often appear to be spur-of-the-moment snippets of lives as people are living them or just passing along something someone saw, with no personal comment or update attached. For example, a friend of mine lives in another state. At one time we were very close, but the demands of life and the nearly 3,000 miles that separate us have left us somewhat disconnected. She occasionally posts updates, but they are “shared” information – pictures and whatnot, nothing personal.

It leaves me feeling sad that we have the time to share photos and sayings and post brief snippets, but claim to just be “so busy” that we haven’t had time to really connect with the important people in our lives. I wonder if this is my solitary experience and perception, or if others feel it, too.

It was said that technology would make our lives easier and we wouldn’t have to work as much or as hard; that doesn’t appear to be the case. I see people working longer hours on more projects…not less. I think social media may be having the same effect – we have the illusion of being more connected and there certainly are more messages flying around, but are we really communicating?

I can speak for only myself, and here’s my final thoughts on this topic tonight: Social media offers some useful tools, but for me these tools do not replace true communication, real connection with people. I don’t know about you, but I long for deep connection and meaningful conversations with the people in my life. I much prefer the face-to-face interaction, and consider a phone a reasonable second choice.

What do you think? Please, leave a comment, provide some feedback, and help me turn this blog into actual communication!

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Gratitude

Posted in Food for Thought, tagged , , , , , on November 22, 2012| 1 Comment »

It’s only fitting, on Thanksgiving Day, to write about gratitude.

Thankfulness

On this day, I want to share with you the things I am thankful for:

Having found my passion. The opportunity to live out my passion. The opportunity to do good work and add value to others.

The many gifts and talents bestowed upon me. The “divine appointments” with people who come into my life…it’s always for a reason!

Health. Books. Education. Learning. Growth.

Nice place to live. Reliable car.

People who love me, support me, nurture me, believe in me — both family and friends.

The people who have asked me to accompany them on their journeys (coaching clients).

The people who have invited me to share some of the lessons I’ve learned on communication, leadership, teamwork, influence, relationships, and growth (speaking engagements and workshop clients).

The people who have allowed me to facilitate learning opportunities through Mastermind Groups.

The people who have shared their stories and lessons learned with me, giving me the opportunity to learn from their experiences.

The opportunity to spend this holiday at an indoor water park with my husband and son (who will turn 6 next week) and watching the joy on my son’s face as he played on the slides, in the pools, under the various showers, and float along the “lazy river” in a double tube (he ought to sleep good tonight!). The opportunity to glide through the various enclosed tubes and slides, fast and free, totally exhilarated!

A delicious breakfast this morning — served by people working what would normally be their day-off. A yummy turkey dinner this afternoon.

As I was thinking about what I would write, I Googled “gratitude.” In addition to the usual links (dictionaries, Wikipedia, etc…), I came upon the Go Gratitude Project. I am fascinated by the premise; it makes me think of an earlier awakening I had when I invited all of you to start a movement with me — by asking people what they would want if they could ask for a small miracle — then, of course, doing whatever you could to create the miracle for them.

I have signed up for the Go Gratitude Project’s 42 days of gratitude messages (am assuming the first one will appear in my inbox tomorrow…we’ll see!). There is a link for something called the Master Key Movie which I intend to watch very soon (Charlie Brown’s Thanksgiving Special is on, so I admit to being a little distracted!).

In the meantime, I offer this abridged list of the things I am thankful for on this glorious day.

What are you thankful for? Have you shared your gratitude with those who count?

It’s a powerful act — expressing gratitude.

Finally, I am thankful for you … the people who read what I write, share your thoughts and comments, and pass along my thoughts to others. I may not know you, but I am truly thankful for you.

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