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Posts Tagged ‘Goals’

Intentional Leadership — D1-W1-M4 — Focus

Posted in Leadership, tagged , , , , , , on April 8, 2013| Leave a Comment »

This week we will spend some time studying the big picture — getting the lay of the land and understanding what it means for us in our teams and organizations. If you are a detail-oriented person, this could be a stretch for you, but I encourage you to work on this, because it’s critical to your success.

In order to be strategic in whatever you are doing, you need to be able to see the big picture. Once you have some understanding of the what’s happening in your industry, with your competition, and within your organization, then you can channel your energy and activity toward achieving some clear objectives designed to help you achieve your big goals. Only then can you shift your attention to the details.

Working as a professional communicator for the past 20 years, this is how I approach my work, whether the work at hand is in support of a corporate long-term strategic objective, or a one-time communication effort. I always ask my “client” what they are trying to accomplish? What end are they trying to reach? What do they want the audience the know, understand, and do as a result of the communication?

Once they are able to answer those questions, I am able to design a communication plan that will help them reach their goals. This includes segmenting the audience (I strongly recommend a precision targeted approach, rather than the shotgun — spraying your message over everyone hoping it will hit some of the right people — approach), gaining some understanding of what they know and what they need to know, defining key messages, identifying the best communication vehicles to use, outlining a timeline, and specifying who will deliver the message. Only then do we actually begin to craft the communication.

For those who are focused on the details or are impatient about just sending the message, it can be a painful process. But, I can attest that after 20 years of approaching my work this way, the results are worth it (proven by  both the clients who have taken my advice and achieved the results they sought, as well as by the clients who thought I was simply wasting their time and forged ahead with poorly developed communication and were significantly disappointed by their results).

I believe it was David Grossman who said (in his book You Can’t Not Communicate) that effective leader-communicators spend 80% of their time, with respect to a communication effort, actually planning for the communication and only 20% of it on delivery.

So, what’s your big picture?

What goals have you set in support of achieving that big vision for your work?

What about the goals you’ve set for the rest of your life?

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Intentional Leadership — Month Four — Focus

Posted in Leadership, tagged , , , , , , , , , on April 7, 2013| Leave a Comment »

Focus: A state or condition permitting clear perception or understanding. A point at which rays (as of light, heat, or sound) converge or from which they diverge or appear to diverge;specifically: the point where the geometrical lines or their prolongations conforming to the rays diverging from or converging toward another point intersect and give rise to an image after reflection by a mirror or refraction by a lens or optical system.

Thank you, Merriam-Webster online!

Without focus, our efforts are haphazard, expending energy without clear direction. With focus, we can channel our energies and efforts toward clear objectives. We can set and stick to priorities. We filter the information we are drowning in — more than 3000 messages per day according to some sources — able to determine what is truly relevant to you and your mission and ignore the rest. Focus allows us to make decisions in line with our values, beliefs, priorities, and goals. We are able to clearly articulate our vision and guide others. We operate effectively, efficiently, productively; working smarter not harder.

Think of the difference between the light channeled by an incandescent bulb and that of the light channeled through a laser. The first gives you diffused, gentle illumination; the latter gives you a single, super-concentrated beam, intense enough to cut through steel. The difference between the two is simple: Focus.

What you accomplish will be determined by your ability to focus your thoughts, your energy, your efforts. When you have focus, making decisions and taking action is easy. Without it, you will drift through your life, randomly moving with the flow of whatever current you are caught up in. The choice is yours.

Before we begin this fourth month of our Intentional Leadership journey, take some time to consider these questions:

What goals are you currently focused on?

Who best understands your career focus?

How do you maintain your focus in light of the myriad daily distractions you encounter?

When has your clarity of focus inspired someone else to take action?

I’m excited to move into this next stage of our journey. Are you ready? “See” you tomorrow!

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Intentional Leadership — M3 Excellence Wrap-up

Posted in Leadership, tagged , , , , on April 6, 2013| Leave a Comment »

Instilling excellence into your organization is a cultural thing. It must be woven into the very fabric of your business, and evident in the way you do everything, every day. The key is, as the leader, you must be the role model and demonstrate, consistently, whatever it is you want your team/organization to do. As my mentor, John C. Maxwell says so eloquently, “People do what people see.”

People do what people see.   ~John C. Maxwell

So, how do you do that? You must establish high standards and inspire others to adopt them, as well. You must be fully immersed in, and committed to, raising the bar on all aspects of your performance, continually striving to get better. You must be willing to banish a “check the box” attitude because you know that “good enough” is not good enough! You must understand you aren’t done, until YOU are done; you don’t base your success or completion on other people’s standards, you keep going until you know you have achieved excellence.

Of course, these things are not possible without high levels of integrity. Will Durant said, “We are what we repeatedly do. Excellence, then, is not an act but a habit.” Every day, you have the opportunity to influence at least four people (and I do mean “at least,” because I believe the true number is significantly higher), which means you have the opportunity to be an excellence role model and encourage others to focus on and demonstrate excellence in what they do, as well.

Having focused on excellence over the past four weeks, what have you learned about yourself? Your organization? How do you rate yourself on this aspect of your leadership performance?

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Intentional Leadership — D5, W4, M3 — Excellence

Posted in Leadership, tagged , , , , , , , , , , on April 5, 2013| Leave a Comment »

Good morning and Happy Friday! Time, again, for our Friday ritual: Planning for the weekend and thinking about the month ahead.

I can say, with full confidence, this week I was not just busy but truly productive in many respects. That’s not to say I completed everything I set out to this week, but certainly made a dent in my list and found myself in a place of deep introspection around my the work I’m doing with the Deeper Path Coaching Cohort.

And, after the emphasis on excellence these past four weeks, I am certainly much more aware of and intentional about how I plan for and execute my work and interactions with others. How about you? Where are you on this part of our journey?

Let’s look and think ahead into our weekend.

What really needs your attention this weekend? Is it projects, people, rest, relaxation…?

Rest is, again, on my list.

Some house projects and cleaning are calling for my attention.

Developing a team-building activity for an upcoming meeting; need to gather some supplies for that. Finishing up some projects. Have some writing to do. People to connect with. Letters to write.

The next month will be busy and filled with new opportunities. Exciting things coming my way!

What’s in store for you this weekend, next week, and in the coming weeks? Are you taking the steps to set yourself up for success and fulfillment? Are you feeling more confident about the level of excellence you/your team/your organization provide to your clients?

Have an intentional weekend!

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Intentional Leadership — D5, W3, M3 — Excellence

Posted in Leadership, tagged , , , , , , , , , , on March 29, 2013| Leave a Comment »

Good morning and Happy Friday!

Another week has flown by and was it busy! The question is: Was it productive? Or was it just full of “stuff”?

I’m still focusing on excellence in my customer service — both in responding to prospective clients and to my existing clients. Building strong relationships, with a foundation of trust, is critical to all businesses, to be sure, but especially to mine because I work in a very intimate space with my clients helping them to discover themselves, their dreams, their challenges, etc. So, I am truly focused on where I can inject some excellence into my performance.

Where can you intentionally inject excellence into your performance?

Let’s move into our Friday ritual…

What really needs your attention this weekend? Is it projects, people, rest, relaxation…?

Rest? I would like to think so, but at the start of this Spring Break, we have some travel and fun planned, so perhaps not as much sleep this weekend as we need; but fun? Definitely!

Still working on the preparation for the Women in Leadership Luncheon I am helping to plan, and will present the Keynote speech at, in May. Still working my way through content in the John Maxwell Online University. Still working to refine my “Dream” speech, and outline my OPUS — this is the plan for my life’s work — my masterpiece. I’ll share more about this as I move through the process. And, I’m still working on the new mentoring program I will launch in May. You can get a preview here.

What’s in store for you this weekend, next week, and in the coming weeks? Are you taking the steps to set yourself up for success and fulfillment?

Have a great weekend, and I’ll “see” you Monday!

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Intentional Leadership — D3, W3, M3 — Excellence

Posted in Leadership, tagged , , , , , , , , on March 27, 2013| Leave a Comment »

Wednesday is work with your team day! Take some time with your team, today, to create a strategy for exceeding your customers’ expectations. Ask each person to share a brief story of a product or service experience that exceeded their expectations. Then, as a team, evaluate current expectations and satisfaction with your product or service.

First, have each person answer this question: What do our customers expect from our product or service?

Then: Are we currently meeting these expectations?

If the answer to the second question is “no,” you will first need to make changes to meet those expectations, before you can exceed them.

Next, gather ideas on how you could exceed your customers’ expectations for your organization or team going forward.

Ask: What could we do to exceed our customers’ expectations?

Then: How will we implement these ideas?

Be realistic, and pick two to three ideas you can begin to implement right away…What will they be?

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Intentional Leadership — D1, W3, M3 — Excellence

Posted in Leadership, tagged , , , , , , , , , on March 25, 2013| Leave a Comment »

To achieve excellence, one must consistently exceed expectations.

We’ve discussed that leaders are continuously working to improve themselves and their team’s/organization’s performance. Those who truly excel are frequently raising the bar on performance, because once you achieve a certain level, that’s the “new normal,” and you know there is something beyond…Settling for average is never an option. When you role model what you expect from others, it’s easier to influence others to perform at their best.

The next step is being ever observant of your team’s performance. When you are familiar with their strengths and abilities, you will be able to quickly recognize when they are not performing at level of their true capability. This is when it’s important for you to connect, provide feedback, discover what’s happening, and inspire your team to perform at higher levels.

Again, people do what people see, so if you aren’t performing at the top of your ability, others will notice and will fall into line with where you are. So, be sure to look within before you comment on what’s happening around you.

Over the course of my career, I have lead a number of projects and project teams — typically comprised of people I had no formal authority over, and yet, the projects we worked on were of high importance to the various organizations we worked for. Before I learned the lesson that I could accomplish more by connecting with and including others, I used to take on a lot of responsibility and completed all the work myself. So, my big lesson was learning to delegate and rely on others to do their part. The benefit from learning project management from this approach was that I have always been a working leader, for lack of a better term; not just the person who doled out a lot of work and waited for others to perform.

As part of the project team, I take on my share of the responsibilities, and hold myself to higher standards, usually, than I do for those around me. So, modeling what I expect from others has come easily for me. I have been told, on occasion, that my expectations for others are extremely high…and I admit it’s true. In part, it’s because I want to be successful; I want those I work with to be successful; I want the project to be successful; and, I see the potential in others, which leads me to believe they can achieve at higher levels.

What are your challenges in this area?

What can you do to set the tone for an organizational culture that exceeds expectations — one in which people are driven to achieve at ever-higher levels?

How are you modeling exceeding expectations? Remember, as John Maxwell says in the 21 Irrefutable Laws of Leadership,

People do what people see!

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Intentional Leadership — D5, W2, M3 — Excellence

Posted in Leadership, tagged , , , , , , , , , , on March 22, 2013| Leave a Comment »

Good morning and Happy Friday!

As my mentor, Paul Martinelli, would say: “Are you marinating in excellence, yet?” As with all things of value, we must immerse ourselves in the concepts we wish to master. Nothing of significance or lasting value happens overnight…so let us steep ourselves in these thoughts, ideas, and concepts this month

As I consider excellence, I am working on following up with people in a more timely manner, demonstrating my desire and commitment to serve others, and delivering exceptional value, every time. What about you? Where can you intentionally inject excellence into your performance?

I am coming to find this Friday ritual of thinking about and planning for my weekend, and the weeks ahead, more and more valuable each week. I am getting busier, meeting and connecting with a lot of new people, and my need to be focused and prepared is more and more critical to my success.

What really needs your attention this weekend? Is it projects, people, rest, relaxation…?

Rest? Definitely! We’ve been dealing with a lack of sleep at my house, caused by the annoying cough that is going around. You know the one, it surfaces mainly at night when you lay down to sleep…and so far, we have failed to find a cough suppressant that actually works!

Preparation for a Women in Leadership Luncheon I am helping to plan, and will present the Keynote speech at, in May. Along with my speech, I need to pull together a personal assessment tool that goes along with our theme: What Got You Here Won’t Get You There (based on the best seller by Marshall Goldsmith; if you haven’t read it and you are pursuing growth in your career, it’s a must read. In fact, don’t just read it — buy it and keep it handy! This one will serve you over and over and over…if you are open to the lessons and willing to do the work to apply them!). And, I need to do some work to prepare some amazing women for the panel discussion that will happen as part of this day of growth and learning.

I also need to get some exercise. My son and I enjoy our weekend neighborhood walks.

And, I’m still working on the new mentoring program I will launch in May. You can get a preview here.

What’s in store for you this weekend, next week, and in the coming weeks? Are you taking the steps to set yourself up for success and fulfillment?

Have a great weekend, and I’ll “see” you Monday!

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Intentional Leadership — D4, W2, M3 — Excellence

Posted in Leadership, tagged , , , , , , , , on March 21, 2013| Leave a Comment »

As you’re aware, nothing of significance happens overnight; this is true with excellence, as well. Internalizing excellence, and truly embedding it in everything you do in your business takes time, effort, and intentionality.

What are some ways you could motivate, inspire, encourage your employees to further its commitment to excellence?

Sharing some examples of excellence in practice may be helpful. What organizations or leaders do you know who are well-known for demonstrating excellence either in their products, their services, or both? What do they do within their organizations to keep excellence top of mind? Who could you contact to learn more about how others do it?

Once you’ve done that, what have you learned, and how can you put those lessons into play in your organization in a meaningful way that fits your culture?

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Intentional Leadership — D3, W2, M3 — Excellence

Posted in Leadership, tagged , , , , , , on March 20, 2013| Leave a Comment »

Now that we’re really thinking about excellence within our teams and organizations, let’s broaden our circle and expand our perspective by learning what it means to others.

Spend some time with your team today and ask them to describe what excellence looks like in each of their respective roles. Then, ask each one for two concrete ways to measure excellence within his/her performance. You might be surprised with what they come up with; often times, we will set much higher standards for ourselves than someone else will.

Now, take some time during your regular meetings (Weekly? Monthly? What’s your frequency for team meetings?) to review how everyone is progressing.

It’s important that you recognize and reinforce the behaviors and level of performance you want from your team members, so be sure to ask them what comments and actions will be positive reinforcement for them; what would they like to hear when you notice they’re doing an excellent job?

Write down the comments so you will remember them…and be sure to use them at all the appropriate times. Feedback is critical, and more effective when it’s personal, timely, and specific.

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