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Posts Tagged ‘Intentional’

Intentional Leadership — Month Four — Focus

Posted in Leadership, tagged , , , , , , , , , on April 7, 2013| Leave a Comment »

Focus: A state or condition permitting clear perception or understanding. A point at which rays (as of light, heat, or sound) converge or from which they diverge or appear to diverge;specifically: the point where the geometrical lines or their prolongations conforming to the rays diverging from or converging toward another point intersect and give rise to an image after reflection by a mirror or refraction by a lens or optical system.

Thank you, Merriam-Webster online!

Without focus, our efforts are haphazard, expending energy without clear direction. With focus, we can channel our energies and efforts toward clear objectives. We can set and stick to priorities. We filter the information we are drowning in — more than 3000 messages per day according to some sources — able to determine what is truly relevant to you and your mission and ignore the rest. Focus allows us to make decisions in line with our values, beliefs, priorities, and goals. We are able to clearly articulate our vision and guide others. We operate effectively, efficiently, productively; working smarter not harder.

Think of the difference between the light channeled by an incandescent bulb and that of the light channeled through a laser. The first gives you diffused, gentle illumination; the latter gives you a single, super-concentrated beam, intense enough to cut through steel. The difference between the two is simple: Focus.

What you accomplish will be determined by your ability to focus your thoughts, your energy, your efforts. When you have focus, making decisions and taking action is easy. Without it, you will drift through your life, randomly moving with the flow of whatever current you are caught up in. The choice is yours.

Before we begin this fourth month of our Intentional Leadership journey, take some time to consider these questions:

What goals are you currently focused on?

Who best understands your career focus?

How do you maintain your focus in light of the myriad daily distractions you encounter?

When has your clarity of focus inspired someone else to take action?

I’m excited to move into this next stage of our journey. Are you ready? “See” you tomorrow!

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Intentional Leadership — M3 Excellence Wrap-up

Posted in Leadership, tagged , , , , on April 6, 2013| Leave a Comment »

Instilling excellence into your organization is a cultural thing. It must be woven into the very fabric of your business, and evident in the way you do everything, every day. The key is, as the leader, you must be the role model and demonstrate, consistently, whatever it is you want your team/organization to do. As my mentor, John C. Maxwell says so eloquently, “People do what people see.”

People do what people see.   ~John C. Maxwell

So, how do you do that? You must establish high standards and inspire others to adopt them, as well. You must be fully immersed in, and committed to, raising the bar on all aspects of your performance, continually striving to get better. You must be willing to banish a “check the box” attitude because you know that “good enough” is not good enough! You must understand you aren’t done, until YOU are done; you don’t base your success or completion on other people’s standards, you keep going until you know you have achieved excellence.

Of course, these things are not possible without high levels of integrity. Will Durant said, “We are what we repeatedly do. Excellence, then, is not an act but a habit.” Every day, you have the opportunity to influence at least four people (and I do mean “at least,” because I believe the true number is significantly higher), which means you have the opportunity to be an excellence role model and encourage others to focus on and demonstrate excellence in what they do, as well.

Having focused on excellence over the past four weeks, what have you learned about yourself? Your organization? How do you rate yourself on this aspect of your leadership performance?

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Intentional Leadership — D5, W4, M3 — Excellence

Posted in Leadership, tagged , , , , , , , , , , on April 5, 2013| Leave a Comment »

Good morning and Happy Friday! Time, again, for our Friday ritual: Planning for the weekend and thinking about the month ahead.

I can say, with full confidence, this week I was not just busy but truly productive in many respects. That’s not to say I completed everything I set out to this week, but certainly made a dent in my list and found myself in a place of deep introspection around my the work I’m doing with the Deeper Path Coaching Cohort.

And, after the emphasis on excellence these past four weeks, I am certainly much more aware of and intentional about how I plan for and execute my work and interactions with others. How about you? Where are you on this part of our journey?

Let’s look and think ahead into our weekend.

What really needs your attention this weekend? Is it projects, people, rest, relaxation…?

Rest is, again, on my list.

Some house projects and cleaning are calling for my attention.

Developing a team-building activity for an upcoming meeting; need to gather some supplies for that. Finishing up some projects. Have some writing to do. People to connect with. Letters to write.

The next month will be busy and filled with new opportunities. Exciting things coming my way!

What’s in store for you this weekend, next week, and in the coming weeks? Are you taking the steps to set yourself up for success and fulfillment? Are you feeling more confident about the level of excellence you/your team/your organization provide to your clients?

Have an intentional weekend!

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Intentional Leadership — D4, W4, M3 — Excellence

Posted in Leadership, tagged , , , , , , on April 4, 2013| 1 Comment »

Thursday, again, already?! Wow!

Time for some reflection…

We’ve been focusing on excellence all month, and perhaps you’ve already come to this place, but I’m curious. What is your motivation for pursuing excellence?

How will a life of excellence impact others?

What motivation will sustain you to pursue excellence day-in and day-out?

I’ve given this some thought, as while I realize this will sound trite, for me, if a thing is worth doing, it’s worth doing well. If I’m going to exchange my time and life energy — both of which I can never get back — I want whatever I spent it on to have meaning and value, and not just for me, but for the others around me, as well.

As I have said on several occasions, I am here to change the world through encounters with people each and every day. I can’t do that without doing what I’m doing at a high level of performance. Well, I suppose I could, but my quest is to change the world in a positive way, and that takes focus, attention, intention, energy, and effort.

I remember being told, by at least three different people, at three different jobs (yes, this is absolutely true!), that I could “relax now…and not work so hard.” I asked each of those people to describe to me what that would look like or be like, because I wasn’t sure what they were attempting to guide me to do. You see, I was working at what I consider “normal Laura level,” not in comparison to anyone else. I wasn’t sure what “relaxing” would mean. None of them were able to describe it for me. I still don’t know.

I want to make a difference. I want to set a positive example. I strive to leave things better than when I found them. And, when I leave a place, I want the people I encountered to say I did my share; I did quality work; and the place was better for my having been there.

What about you? What are your thoughts on this topic?

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Intentional Leadership — D3, W4, M3 — Excellence

Posted in Leadership, tagged , , , , , on April 3, 2013| Leave a Comment »

Stewardship: the careful and responsible management of something entrusted to one’s care.

Each of us — as individuals, teams, and organizations — has been given something for which we are responsible. Historically, stewardship was responsibility bestowed upon someone to take care of another’s property or wealth — perhaps the King, a Lord, or a landowner. Essentially, the steward would manage those assets with the intent of leaving it in as good of condition as we found it, if not better. Today, we often think of this with respect to the environment, resources, wealth…Sometimes, however, we are more focused on acquiring and consuming than we are on caring for the things we already have.

The irony, however, is that we often gain more when we take care of what we have.I think back to 2008. I was moving my family from one area of Washington State to another, as I had taken a new job. We didn’t find a house we wanted to buy, so we decided to rent for a while. A co-worker told me about some new houses that had been built, but not sold (it was a tough real estate market), and suggested the builder might be willing to rent. I called and inquired; he said he would consider it, and we agreed to meet at the home to walk through it and discuss the idea.

It wasn’t long after we walked into the house that he said he would rent to me. He explained that he had taken a good look at my car before coming into the house and because it was clean and well cared for, he believed I would take care of his home; had my car been a mess, we may have been looking for a decent place to live for a while longer! Apparently, I was considered a good steward!

Your team/organization has also been given resources to manage. The question is, how have they performed?

Today, task them with a self-assessment to determine if they –as individuals — and you as a team/organization are providing excellence in the small things. Then, challenge yourself and them to go the second mile, and provide an even higher level of excellence.

Lead by example, and provide your self-assessment. As you do this, here are some things to consider:

What assets are you managing?

How are you managing them?

Are you squandering them, or are you in a good position for when the owner returns and wants an account of what you have done with what you’ve been given?

What changes can you make, to move your performance up a level?

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Intentional Leadership — D2, W4, M3 — Excellence

Posted in Leadership, tagged , , , , , , , on April 2, 2013| Leave a Comment »

Living not too far from Pittsburgh, it’s hard to not hear a lot about the Steelers (Note — I’m not a big sports fan, but the business is full of leadership lessons — both on the side of how to do it, as well as on the side of how not to do it; so I will, from time to time, use sports stories as examples in my blog).

I have heard a quote from Steelers Coach Chuck Noll, who said:

Champions are champions not because they do anything extraordinary but because they do the ordinary things better than anyone else.

Have you found this to be true in your life?

I believe it. You don’t need to do anything extraordinary or complicated. You simply need to do whatever it is you do, extremely well, with a focus on doing it at levels higher than average…with excellence.

So, what small things so you do that lead to excellence in your personal and/or professional life?

What small things does your team/organization do that lead to excellence?

Can’t wait to hear what you come up with. Hint — use the “comments” box below!

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Intentional Leadership — D1, W4, M3 — Excellence

Posted in Leadership, tagged , , , , , , , on April 1, 2013| Leave a Comment »

Please forgive me, faithful readers, for being so late with today’s post. I allowed myself to “unplug” over a long weekend, and didn’t think to take my material with me for today. I apologize! That said, let’s get started with Week Four of Excellence.

Excellence is doing small things in a big way!

If you had the chance to interview successful leaders, any number of them, I’m confident they will tell you they have developed and follow habits, systems, and processes daily, regardless of what they are working on, and excellence is no different.

Excellence is to do a common thing in an uncommon way.   ~Booker T Washington

I am reminded of stories of moms and dads who take the time to write personalized notes and slip them into their children’s lunches every day. Very thoughtful! It takes time, energy, and discipline to maintain this kind of schedule five days a week; but any child who has been on the receiving end of this practice will tell you what an enormous difference it makes in their life!

I am reminded of the time I participated in a FranklinCovey workshop called Focus — all about setting priorities and making our time intentionally productive. The facilitator shared that he flew a lot, facilitating classes all around the country. He said that on one particular flight, the Pilot took the time to write a note (on the back of her business cards) to each passenger flying first class, thanking them for choosing that particular airline and trusting her and her crew to get them to their destination safely. He spoke with her about it, because he was very impressed she had taken the time to do it. She explained that she felt blessed to have her job and wanted her passengers to know this. Because during flight we are often on aut0-pilot, she had a lot of time during a flight that she could choose how to spend, and she chose to spend her time connecting with others.

I am reminded of my mother. She was a server in coffee shops for decades. On occasion, she would leave one restaurant and take a job in another. Consistently, her customers followed her from one place to another. Turns out their loyalty was to her, not the restaurant! I was too young at the time to ask any of these people why they followed her, but clearly they valued something she offered…attitude, service…I can only guess, but clearly she was doing something with excellence!

Each of these people put their “signature” on what they did, focusing on excellence. Today, think of ways you can put your personal signature on what you do, by modeling excellence.

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Intentional Leadership — D5, W3, M3 — Excellence

Posted in Leadership, tagged , , , , , , , , , , on March 29, 2013| Leave a Comment »

Good morning and Happy Friday!

Another week has flown by and was it busy! The question is: Was it productive? Or was it just full of “stuff”?

I’m still focusing on excellence in my customer service — both in responding to prospective clients and to my existing clients. Building strong relationships, with a foundation of trust, is critical to all businesses, to be sure, but especially to mine because I work in a very intimate space with my clients helping them to discover themselves, their dreams, their challenges, etc. So, I am truly focused on where I can inject some excellence into my performance.

Where can you intentionally inject excellence into your performance?

Let’s move into our Friday ritual…

What really needs your attention this weekend? Is it projects, people, rest, relaxation…?

Rest? I would like to think so, but at the start of this Spring Break, we have some travel and fun planned, so perhaps not as much sleep this weekend as we need; but fun? Definitely!

Still working on the preparation for the Women in Leadership Luncheon I am helping to plan, and will present the Keynote speech at, in May. Still working my way through content in the John Maxwell Online University. Still working to refine my “Dream” speech, and outline my OPUS — this is the plan for my life’s work — my masterpiece. I’ll share more about this as I move through the process. And, I’m still working on the new mentoring program I will launch in May. You can get a preview here.

What’s in store for you this weekend, next week, and in the coming weeks? Are you taking the steps to set yourself up for success and fulfillment?

Have a great weekend, and I’ll “see” you Monday!

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Intentional Leadership — D4, W3, M3 — Excellence

Posted in Leadership, tagged , , , , on March 28, 2013| Leave a Comment »

In today’s business climate, competition is fierce; but I’m sure I don’t have to tell you that. Maintaining the status quo in terms of performance is a sure-fire way for your business to not be in business very long. What do you think will happen to your team or business if you aren’t striving to exceed expectations?

What do you think the outcome would be for you, your team, your organization, your customers, and your competition?

Seems like a simple question, but the implications could be staggering.

Spend some time with this one today and let me know what you come up with.

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Intentional Leadership — D3, W3, M3 — Excellence

Posted in Leadership, tagged , , , , , , , , on March 27, 2013| Leave a Comment »

Wednesday is work with your team day! Take some time with your team, today, to create a strategy for exceeding your customers’ expectations. Ask each person to share a brief story of a product or service experience that exceeded their expectations. Then, as a team, evaluate current expectations and satisfaction with your product or service.

First, have each person answer this question: What do our customers expect from our product or service?

Then: Are we currently meeting these expectations?

If the answer to the second question is “no,” you will first need to make changes to meet those expectations, before you can exceed them.

Next, gather ideas on how you could exceed your customers’ expectations for your organization or team going forward.

Ask: What could we do to exceed our customers’ expectations?

Then: How will we implement these ideas?

Be realistic, and pick two to three ideas you can begin to implement right away…What will they be?

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