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Posts Tagged ‘Self-Awareness’

Let’s work through an exercise to clarify your role, sharpen your skills, and refine your ability to focus. Before you can do this, it’s important to understand you role and what skills are necessary for you to be successful in it.

First, on a piece of paper, describe your current role. What are you responsible for?

Next, outline the skills required for you to be successful in your role. List at least 10 skills, then circle the top three.

Now that you are clear on the top three skills required for success in your job, what can you do in the next week to improve your mastery of just one of those skills?

After you have picked one, create a simple plan that will drive you to sharpen that skill at least twice over the next week. Be very specific and even put the time and activities in your planner. If you don’t commit to it, something else will surely come along and eat up the time you’ll need.

I look forward to hearing what you are working on, the actions you are taking to sharpen your skills, and what your results are.

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As we move into week two of this month on focus, I am reminded of John Maxwell’s Law of the Inner Circle (21 Irrefutable Laws of Leadership), which essentially says that because no one person is strong in every quality, characteristic, behavior, or skill, we need an inner circle — people around us who are strong in areas where we are not. Strong, confident, self-aware leaders realize this and know it to be true.

I know this to be true. As an example, I am a strategist. I see the big picture. I thrive on concept development and deep discussions around ideas and problem solving. I can deal with the details, and have spent a considerable number of years doing exactly that, and quite well, but it’s a huge energy drain for me, and quite tedious. Not the best use of my time, energy, or talents. I have a number of skills and talents, and a number of other areas where I’m not the best. The good news is, I recognize this about myself. So, as I build my team, I will be wise to include someone who loves the administrative stuff, who thrives on dealing with the details, among other things.

This was also true of Anne Mulcahy, former Chairperson and CEO of Xerox Corporation. When she was appointed to the top position, a promotion she wasn’t looking for, Forbes Magazine dubbed her “The Accidental CEO.” While she was in an unexpected position, she was not unintentional about how she handled her new-found responsibility.

And a heavy load it was. At the time, Xerox was $18 Billion in debt and under SEC investigation for accounting fraud. Mulcahy knew she had to turn the company around, and to do this she — and her inner circle — would have to be bold and dauntless. Knowing her strengths and weaknesses, she was smart in surrounding herself with outstanding leaders in their areas of discipline, especially in finance and accounting. She expected them to challenge her instincts, to be transparent and blunt about what they found, and they delivered.

During this trying time, Mulcahy put the company through rigorous financial changes, including massive lay-offs (more than 25,000 jobs!), shutting down unprofitable divisions, and even relocated executives to less extravagant offices. All the while, she had her eye on growth, continuing to fully support Xerox’s Research and Development team because she knew the company would required new products to stay afloat.

You could say, Anne Mulcahy had crystal clear focus on where she was taking the company and what was required to get there, and she did this with the support of a strong inner circle. As a leader, you will also need the vision, insight, different perspectives, and support of others.

Who is in your corner and on your team — part of your Inner Circle, if you will — who helps you in your current role?

What skills do you have and what tools do you use to help you stay focused in your job?

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I’m working my way through a process called The Deeper Path, led by Kary Oberbrunner, a fellow John Maxwell Team member can coach who is guiding me through this amazing process he developed with his Builder, Chet Scott. Traveling The Deeper Path is all about gaining clarity and focus.

While I have what I believe to be a lot more clarity about where I’m headed and what I’m building in my life than many others, I know I don’t have it to the degree I need it to be truly fulfilled, successful, and reach my potential. The truth is, there is so much stuff going on around all of us all day long, so much noise, so many messages to sift through, so many people clamoring for our time and attention, it’s easy to get lost in the shuffle. It’s easy to get lost in all the stuff. It’s easy to be busy, and yet not feel productive.

I know I’ve been there, on more days than I like to admit to. Yet, I’m aware of this, and awareness is the key. Once you have come to this realization, you have the opportunity — and the choice — to do something about it, to do something differently.

You see, busy doesn’t necessarily equate to productive. To be productive, I need to spend my time on the “right” activities. To know what the “right” activities are, I need clarity and focus!

How do we get there? Begin with the end in mind: What objective are we trying to achieve? When you can write an objective statement simply and clearly, you understand what you need to do to achieve it, when you need to do it, how you will do it, what resources (people and other) you need, and what the result will be when you are done.

Let’s put it into practice. We will create a task list that will allow you to stay focused on your project, effectively thinking through from the big picture to the details.

Across the top of a piece of paper, write your task or goal statement. Then, below it write this — and do the ranking:

Priority (1 = Low and 5= High)   1     2     3     4     5

Impact (1 = Low and 5= High)   1     2     3     4     5

Define the following:

What tools will you use to accomplish this task? List all resources — tangible or intangible, including specific people (time, money, supplies, staff, other materials, etc…)

Who will benefit or otherwise be affected by the completion of this task?

What will be the result?

When you’ve completed this exercise, use the information to draft your objective statement. Here’s an example: “By the end of this week, I will have created a comprehensive client contact file, including communication preferences, connection time-lines, product and services preferences, and known networks/affiliations, which I will use to track my business and networking activities.”

Now, take a clean sheet of paper, write your new objective statement at the top, then create your thorough task list which will allow you to meet your goal. Make notes as you work through it this week on what worked, what didn’t what you added that you didn’t need, what you needed but didn’t think to list…We’ll do some reflection on this later.

Get to work!

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Living not too far from Pittsburgh, it’s hard to not hear a lot about the Steelers (Note — I’m not a big sports fan, but the business is full of leadership lessons — both on the side of how to do it, as well as on the side of how not to do it; so I will, from time to time, use sports stories as examples in my blog).

I have heard a quote from Steelers Coach Chuck Noll, who said:

Champions are champions not because they do anything extraordinary but because they do the ordinary things better than anyone else.

Have you found this to be true in your life?

I believe it. You don’t need to do anything extraordinary or complicated. You simply need to do whatever it is you do, extremely well, with a focus on doing it at levels higher than average…with excellence.

So, what small things so you do that lead to excellence in your personal and/or professional life?

What small things does your team/organization do that lead to excellence?

Can’t wait to hear what you come up with. Hint — use the “comments” box below!

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Today, let’s consider organizations you believe have exceeded your expectations with products or services. What did they do to impress you?

With that in mind, let’s now spend some time on a self-evaluation. Does your performance consistently go beyond what others expect of you?

On a piece of paper, make two columns. Title the left column: Top Five Responsibilities. Title the right column: Rating

Now, list your top five responsibilities in the left column — and you can do this for all the various roles you play…Leader, direct report, peer, mentor, coach, partner, or even roles you play in your personal life. Then, in the right column, rate your performance in each responsibility as Average, Above-Average, or Excellent.

Once you’ve done this exercise, I encourage you to spend some time thinking about why you rated yourself as you did in each area.

What one thing could you do right away to improve any of those rankings?

What can you do to exceed the expectations of your employees?

What can you do to exceed the expectations of your manager/leader?

Remember…your effort, in your leadership role, sets the standard for excellence in your team/organization. I encourage you to be intentional about what it will be.

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To achieve excellence, one must consistently exceed expectations.

We’ve discussed that leaders are continuously working to improve themselves and their team’s/organization’s performance. Those who truly excel are frequently raising the bar on performance, because once you achieve a certain level, that’s the “new normal,” and you know there is something beyond…Settling for average is never an option. When you role model what you expect from others, it’s easier to influence others to perform at their best.

The next step is being ever observant of your team’s performance. When you are familiar with their strengths and abilities, you will be able to quickly recognize when they are not performing at level of their true capability. This is when it’s important for you to connect, provide feedback, discover what’s happening, and inspire your team to perform at higher levels.

Again, people do what people see, so if you aren’t performing at the top of your ability, others will notice and will fall into line with where you are. So, be sure to look within before you comment on what’s happening around you.

Over the course of my career, I have lead a number of projects and project teams — typically comprised of people I had no formal authority over, and yet, the projects we worked on were of high importance to the various organizations we worked for. Before I learned the lesson that I could accomplish more by connecting with and including others, I used to take on a lot of responsibility and completed all the work myself. So, my big lesson was learning to delegate and rely on others to do their part. The benefit from learning project management from this approach was that I have always been a working leader, for lack of a better term; not just the person who doled out a lot of work and waited for others to perform.

As part of the project team, I take on my share of the responsibilities, and hold myself to higher standards, usually, than I do for those around me. So, modeling what I expect from others has come easily for me. I have been told, on occasion, that my expectations for others are extremely high…and I admit it’s true. In part, it’s because I want to be successful; I want those I work with to be successful; I want the project to be successful; and, I see the potential in others, which leads me to believe they can achieve at higher levels.

What are your challenges in this area?

What can you do to set the tone for an organizational culture that exceeds expectations — one in which people are driven to achieve at ever-higher levels?

How are you modeling exceeding expectations? Remember, as John Maxwell says in the 21 Irrefutable Laws of Leadership,

People do what people see!

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Leaders have a number of qualities and traits in common, regardless of where they are from, where they are currently, what kind of business or industry they work in, or what level of the organization they are in…and two of those common traits are discontent and passion. They are discontent when it comes to their performance. Leaders are rarely satisfied with how things are because they know they can do better. They are passionate about excellence. Couple these two traits and you find someone who is driven to excel. Leaders are alway thinking about and working on improving their personal performance and that of their teams and organizations.

Think about an organization that stands out in your mind as being outstanding. What are the things that come to mind that leave you with the impression they are superior?

Customer service?

Superior products or services?

Price?

Where do you think it starts? I think it starts with finding the right people for the right positions, who are also passionate about whatever it is your company provides. Often times, companies feel pressured to fill vacant positions and they rush through the screening and hiring process. Sometimes they get lucky and find a skilled candidate who also fits with the culture. Sometimes they settle for a candidate who has the skill but doesn’t really fit the culture. This is a recipe for disaster in a lot of ways.

But lets focus on finding the right candidate — both skilled in the work and a good fit for the culture. These are the folks who share your values and are committed to your vision. If you treat them well and ensure they have the support and resources they need to do their jobs, they will take great care of your business and your customers. It’s an intentional process; it doesn’t just happen.

As a leader, what standards are you setting for your team, with respect to excellence?

What kind of a role model are you for your team or organization?

What are you doing to inspire them to internalize excellence as a value?

What can you do to create a culture of excellence in your workplace?

Remember, excellence is intentional; it doesn’t just happen!

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Well, what did you learn yesterday?

Now let’s take the next step along this path…If you were your customer, how satisfied would you be with the products, services, or interactions provided by your organization or team?

Based on this change in perspective, what investments should you make as a leader to lift the quality of your products or services?

Short post today, as there is more value in your reflection in these areas than there is in my adding more words…

Can’t wait to hear what you’re coming up with. HINT — see the “Comments” box below? Please, use it!!!

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If you work full time, you are likely all too aware that there is no such thing as “work-life balance.” It’s a fallacy, a lie, an illusion, a figment of someone’s overactive imagination, a blatant untruth! Balance implies some equality on each side of the scale, some level of fairness of the elements being measured.

Think about it. We all have 24 hours a day. We sleep 7-8 hours. We are at work, typically, between 8-10 hours each day. What about your commute time? Maybe 30 minutes round trip, possibly even an hour? So far, that’s about 15.5 hours on the short end and up to 19 hours on the long end of the range.

What about time to eat, exercise, run errands, read, reflect, play… Time for extra-curricular activities — either your children’s or your own — volunteering, sitting on a Board for another organization, taking classes…

Don’t forget about time for your family! Yep, that’s the important one, isn’t it? We all say family is our highest priority and yet they are often the people who get our leftovers in terms of time and energy.

We’d like to think we could have it all, but we know it’s not possible. Even the influential and powerful discover this — if they are lucky! Read this story about Erin Callan, former CFO of Lehman Brothers, as she discusses the sacrifices she made in terms of her marriage and family in exchange for the prestige, power, and money afforded by her position. Was it really worth it?

What if you were introduced to an entirely different concept: Mastery of the art of living. Try this on for size:

A master in the art of living draws no sharp distinction between his work and his play; his labor and his leisure; his mind and his body; his education and his recreation. He hardly knows which is which. He simply pursues his vision of excellence through whatever he is doing and leaves others to determine whether he is working or playing. To himself, he always appears to be doing both. — LP Jacks

What if you could master the art of living? It’s possible, you know? It’s not effortless, but wouldn’t it be worth it?

The key is (is this familiar?) having a high level of self-awareness — understanding your values, priorities, and dreams — and intentionality — deliberately making decisions and taking steps that lead you to the place you long to be, honoring your values daily.

My recommendation…find a mentor or a coach who has been along this path before you and enlist their support in your quest.

Let me know how I can help…before it’s too late.

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If you talk with or listen to me for any length of time, you will hear me say this: The two keys to success are self-awareness and intentionality.

As we focus on excellence, these two keys are still important. Achieving superior quality requires your commitment, intentionality, strategy, and hard work.

What does your team/organization produce or provide?

What thought have you given to the “Five P’s of Marketing”: Product (goods or services you provide), Price (profit and competitors), Promotion (communications), People (employees), Place (channels of distribution). Get out a piece of paper and make three columns. This first is your Five Ps, the middle column is your Existing Strategy, and the third column is your Focus on Excellence.

Now, go through each item and summarize your effort in each area with respect each of the Five P’s. Reflect on your current situation in each area and what you could do to move further into excellence.

As you know, we can focus on only a few things at a time, and do them well. So, pick a couple of your P’s and really dive into what you can start doing or do differently to really move those facets of your business into Excellence.

What changes will have to take place within you to move to that next level?

You see, you are the driver, and where you’re at internally will permeate where you are with your team/organization. So be clear with yourself, so you can be clear with them, as well, and you can then move forward together into Excellence.

Back to self-awareness and intentionality.

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