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Posts Tagged ‘Taking action’

Intentional Leadership — D1, W3, M4 — Focus

Posted in Leadership, tagged , , , , , , , on April 22, 2013| Leave a Comment »

Wow! We’re already into week three of our fourth month on this journey! Time flies…

What does clear focus do for you and your team? When I work with teams, I begin with team building (have to have a foundation of trust before anything else of significant value will happen), and once we have that foundation, we work on where the team is headed — defining and clarifying what their vision is. Then I walk them through plotting out the steps they will need to take to achieve their vision, how they will measure their progress along the way, and how will they hold themselves and each other accountable for their individual and team commitments.

As they begin to move forward, they will develop momentum, but they will also be dealing with the rest of their lives, which creates some distractions, both at home and at work. It’s critical they remain focused on the end game. Clear focus eliminates distractions, unifies activity, and guides decision-making.

When your focus is diverted, all kinds of things will come into your path to get you and keep you off track. You will find competing goals and your team mates will be pulled in other directions. As the leader, you must be the reminder, relentlessly keeping the team focused on your shared vision, championing that vision, and celebrating the work your team is doing and the milestones it is achieving along the way.

Think back to the Cold War. There were several different schools of thought about the approach we should take with the USSR: Befriend them and seek common ground; divvy up territories — giving them control of Eastern Europe and parts of Asia; others said they must be defeated at all costs.

Ronald Reagan and Margaret Thatcher agreed with the final approach — defeat them at all costs. Our leaders had determined that the USSR having any significant control beyond its own borders was not an option that would be good for the rest of the globe. Each took a specific approach. Reagan framed it as a struggle between liberty and suppression. Thatcher focused on unraveling socialist policies at home and abroad. Together, they focused the resources and willpower of half the globe toward crushing communism.

What do you think would have happened if they didn’t have a laser-sharp focus on these issues?

What distractions threaten to sway the focus of your team?

What can you do — daily — to unify your team’s attention and activities?

Concentrate all your thoughts upon the work at hand. The sun’s rays do not burn until brought to a focus.   ~Alexander Graham Bell

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Intentional Leadership — D3, W2, M4 — Focus

Posted in Leadership, tagged , , , , , , , , on April 17, 2013| Leave a Comment »

Now that you’ve defined the skills necessary for success in your current role, and are actively working to sharpen at least one of them, let’s think about who can help you.

Who do you know who can help you deliberately develop the skills required in your role?

While you surely have an extensive network and a long list of contacts, create a list of specific people who are key players with respect to your position. Designate each one based on expertise and associate their names with the skills from the list you created yesterday. Think of them as your “inner circle” with respect to sharpening your skills in this job.

On a piece of paper, make two columns. In the left column, list your top ten skills, one per line. In the right column, list the people you identified above who can help you with each specific skill on your list.

Contact at least one person on your list today to help you with something specific.

You know, people are flattered when we recognize their skills and abilities; they want to know that others recognize their talents and competence. You can win in two ways with this exercise: First, you sharpen your skills, and second, you will likely develop a stronger connection with the people you reach out to.

What are you waiting for? Get started…

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Intentional Leadership — D2, W2, M4 — Focus

Posted in Leadership, tagged , , , , , , , on April 16, 2013| Leave a Comment »

Let’s work through an exercise to clarify your role, sharpen your skills, and refine your ability to focus. Before you can do this, it’s important to understand you role and what skills are necessary for you to be successful in it.

First, on a piece of paper, describe your current role. What are you responsible for?

Next, outline the skills required for you to be successful in your role. List at least 10 skills, then circle the top three.

Now that you are clear on the top three skills required for success in your job, what can you do in the next week to improve your mastery of just one of those skills?

After you have picked one, create a simple plan that will drive you to sharpen that skill at least twice over the next week. Be very specific and even put the time and activities in your planner. If you don’t commit to it, something else will surely come along and eat up the time you’ll need.

I look forward to hearing what you are working on, the actions you are taking to sharpen your skills, and what your results are.

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Intentional Leadership — D2, W1, M4 — Focus

Posted in Leadership, tagged , , , , , , , , on April 9, 2013| Leave a Comment »

I’m working my way through a process called The Deeper Path, led by Kary Oberbrunner, a fellow John Maxwell Team member can coach who is guiding me through this amazing process he developed with his Builder, Chet Scott. Traveling The Deeper Path is all about gaining clarity and focus.

While I have what I believe to be a lot more clarity about where I’m headed and what I’m building in my life than many others, I know I don’t have it to the degree I need it to be truly fulfilled, successful, and reach my potential. The truth is, there is so much stuff going on around all of us all day long, so much noise, so many messages to sift through, so many people clamoring for our time and attention, it’s easy to get lost in the shuffle. It’s easy to get lost in all the stuff. It’s easy to be busy, and yet not feel productive.

I know I’ve been there, on more days than I like to admit to. Yet, I’m aware of this, and awareness is the key. Once you have come to this realization, you have the opportunity — and the choice — to do something about it, to do something differently.

You see, busy doesn’t necessarily equate to productive. To be productive, I need to spend my time on the “right” activities. To know what the “right” activities are, I need clarity and focus!

How do we get there? Begin with the end in mind: What objective are we trying to achieve? When you can write an objective statement simply and clearly, you understand what you need to do to achieve it, when you need to do it, how you will do it, what resources (people and other) you need, and what the result will be when you are done.

Let’s put it into practice. We will create a task list that will allow you to stay focused on your project, effectively thinking through from the big picture to the details.

Across the top of a piece of paper, write your task or goal statement. Then, below it write this — and do the ranking:

Priority (1 = Low and 5= High)   1     2     3     4     5

Impact (1 = Low and 5= High)   1     2     3     4     5

Define the following:

What tools will you use to accomplish this task? List all resources — tangible or intangible, including specific people (time, money, supplies, staff, other materials, etc…)

Who will benefit or otherwise be affected by the completion of this task?

What will be the result?

When you’ve completed this exercise, use the information to draft your objective statement. Here’s an example: “By the end of this week, I will have created a comprehensive client contact file, including communication preferences, connection time-lines, product and services preferences, and known networks/affiliations, which I will use to track my business and networking activities.”

Now, take a clean sheet of paper, write your new objective statement at the top, then create your thorough task list which will allow you to meet your goal. Make notes as you work through it this week on what worked, what didn’t what you added that you didn’t need, what you needed but didn’t think to list…We’ll do some reflection on this later.

Get to work!

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Intentional Leadership — Month Four — Focus

Posted in Leadership, tagged , , , , , , , , , on April 7, 2013| Leave a Comment »

Focus: A state or condition permitting clear perception or understanding. A point at which rays (as of light, heat, or sound) converge or from which they diverge or appear to diverge;specifically: the point where the geometrical lines or their prolongations conforming to the rays diverging from or converging toward another point intersect and give rise to an image after reflection by a mirror or refraction by a lens or optical system.

Thank you, Merriam-Webster online!

Without focus, our efforts are haphazard, expending energy without clear direction. With focus, we can channel our energies and efforts toward clear objectives. We can set and stick to priorities. We filter the information we are drowning in — more than 3000 messages per day according to some sources — able to determine what is truly relevant to you and your mission and ignore the rest. Focus allows us to make decisions in line with our values, beliefs, priorities, and goals. We are able to clearly articulate our vision and guide others. We operate effectively, efficiently, productively; working smarter not harder.

Think of the difference between the light channeled by an incandescent bulb and that of the light channeled through a laser. The first gives you diffused, gentle illumination; the latter gives you a single, super-concentrated beam, intense enough to cut through steel. The difference between the two is simple: Focus.

What you accomplish will be determined by your ability to focus your thoughts, your energy, your efforts. When you have focus, making decisions and taking action is easy. Without it, you will drift through your life, randomly moving with the flow of whatever current you are caught up in. The choice is yours.

Before we begin this fourth month of our Intentional Leadership journey, take some time to consider these questions:

What goals are you currently focused on?

Who best understands your career focus?

How do you maintain your focus in light of the myriad daily distractions you encounter?

When has your clarity of focus inspired someone else to take action?

I’m excited to move into this next stage of our journey. Are you ready? “See” you tomorrow!

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Intentional Leadership — D1, W4, M3 — Excellence

Posted in Leadership, tagged , , , , , , , on April 1, 2013| Leave a Comment »

Please forgive me, faithful readers, for being so late with today’s post. I allowed myself to “unplug” over a long weekend, and didn’t think to take my material with me for today. I apologize! That said, let’s get started with Week Four of Excellence.

Excellence is doing small things in a big way!

If you had the chance to interview successful leaders, any number of them, I’m confident they will tell you they have developed and follow habits, systems, and processes daily, regardless of what they are working on, and excellence is no different.

Excellence is to do a common thing in an uncommon way.   ~Booker T Washington

I am reminded of stories of moms and dads who take the time to write personalized notes and slip them into their children’s lunches every day. Very thoughtful! It takes time, energy, and discipline to maintain this kind of schedule five days a week; but any child who has been on the receiving end of this practice will tell you what an enormous difference it makes in their life!

I am reminded of the time I participated in a FranklinCovey workshop called Focus — all about setting priorities and making our time intentionally productive. The facilitator shared that he flew a lot, facilitating classes all around the country. He said that on one particular flight, the Pilot took the time to write a note (on the back of her business cards) to each passenger flying first class, thanking them for choosing that particular airline and trusting her and her crew to get them to their destination safely. He spoke with her about it, because he was very impressed she had taken the time to do it. She explained that she felt blessed to have her job and wanted her passengers to know this. Because during flight we are often on aut0-pilot, she had a lot of time during a flight that she could choose how to spend, and she chose to spend her time connecting with others.

I am reminded of my mother. She was a server in coffee shops for decades. On occasion, she would leave one restaurant and take a job in another. Consistently, her customers followed her from one place to another. Turns out their loyalty was to her, not the restaurant! I was too young at the time to ask any of these people why they followed her, but clearly they valued something she offered…attitude, service…I can only guess, but clearly she was doing something with excellence!

Each of these people put their “signature” on what they did, focusing on excellence. Today, think of ways you can put your personal signature on what you do, by modeling excellence.

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Intentional Leadership — D3, W3, M3 — Excellence

Posted in Leadership, tagged , , , , , , , , on March 27, 2013| Leave a Comment »

Wednesday is work with your team day! Take some time with your team, today, to create a strategy for exceeding your customers’ expectations. Ask each person to share a brief story of a product or service experience that exceeded their expectations. Then, as a team, evaluate current expectations and satisfaction with your product or service.

First, have each person answer this question: What do our customers expect from our product or service?

Then: Are we currently meeting these expectations?

If the answer to the second question is “no,” you will first need to make changes to meet those expectations, before you can exceed them.

Next, gather ideas on how you could exceed your customers’ expectations for your organization or team going forward.

Ask: What could we do to exceed our customers’ expectations?

Then: How will we implement these ideas?

Be realistic, and pick two to three ideas you can begin to implement right away…What will they be?

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Intentional Leadership — D1, W3, M3 — Excellence

Posted in Leadership, tagged , , , , , , , , , on March 25, 2013| Leave a Comment »

To achieve excellence, one must consistently exceed expectations.

We’ve discussed that leaders are continuously working to improve themselves and their team’s/organization’s performance. Those who truly excel are frequently raising the bar on performance, because once you achieve a certain level, that’s the “new normal,” and you know there is something beyond…Settling for average is never an option. When you role model what you expect from others, it’s easier to influence others to perform at their best.

The next step is being ever observant of your team’s performance. When you are familiar with their strengths and abilities, you will be able to quickly recognize when they are not performing at level of their true capability. This is when it’s important for you to connect, provide feedback, discover what’s happening, and inspire your team to perform at higher levels.

Again, people do what people see, so if you aren’t performing at the top of your ability, others will notice and will fall into line with where you are. So, be sure to look within before you comment on what’s happening around you.

Over the course of my career, I have lead a number of projects and project teams — typically comprised of people I had no formal authority over, and yet, the projects we worked on were of high importance to the various organizations we worked for. Before I learned the lesson that I could accomplish more by connecting with and including others, I used to take on a lot of responsibility and completed all the work myself. So, my big lesson was learning to delegate and rely on others to do their part. The benefit from learning project management from this approach was that I have always been a working leader, for lack of a better term; not just the person who doled out a lot of work and waited for others to perform.

As part of the project team, I take on my share of the responsibilities, and hold myself to higher standards, usually, than I do for those around me. So, modeling what I expect from others has come easily for me. I have been told, on occasion, that my expectations for others are extremely high…and I admit it’s true. In part, it’s because I want to be successful; I want those I work with to be successful; I want the project to be successful; and, I see the potential in others, which leads me to believe they can achieve at higher levels.

What are your challenges in this area?

What can you do to set the tone for an organizational culture that exceeds expectations — one in which people are driven to achieve at ever-higher levels?

How are you modeling exceeding expectations? Remember, as John Maxwell says in the 21 Irrefutable Laws of Leadership,

People do what people see!

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Intentional Leadership — D4, W2, M3 — Excellence

Posted in Leadership, tagged , , , , , , , , on March 21, 2013| Leave a Comment »

As you’re aware, nothing of significance happens overnight; this is true with excellence, as well. Internalizing excellence, and truly embedding it in everything you do in your business takes time, effort, and intentionality.

What are some ways you could motivate, inspire, encourage your employees to further its commitment to excellence?

Sharing some examples of excellence in practice may be helpful. What organizations or leaders do you know who are well-known for demonstrating excellence either in their products, their services, or both? What do they do within their organizations to keep excellence top of mind? Who could you contact to learn more about how others do it?

Once you’ve done that, what have you learned, and how can you put those lessons into play in your organization in a meaningful way that fits your culture?

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Intentional Leadership — D3, W2, M3 — Excellence

Posted in Leadership, tagged , , , , , , on March 20, 2013| Leave a Comment »

Now that we’re really thinking about excellence within our teams and organizations, let’s broaden our circle and expand our perspective by learning what it means to others.

Spend some time with your team today and ask them to describe what excellence looks like in each of their respective roles. Then, ask each one for two concrete ways to measure excellence within his/her performance. You might be surprised with what they come up with; often times, we will set much higher standards for ourselves than someone else will.

Now, take some time during your regular meetings (Weekly? Monthly? What’s your frequency for team meetings?) to review how everyone is progressing.

It’s important that you recognize and reinforce the behaviors and level of performance you want from your team members, so be sure to ask them what comments and actions will be positive reinforcement for them; what would they like to hear when you notice they’re doing an excellent job?

Write down the comments so you will remember them…and be sure to use them at all the appropriate times. Feedback is critical, and more effective when it’s personal, timely, and specific.

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