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Posts Tagged ‘Taking action’

If you talk with or listen to me for any length of time, you will hear me say this: The two keys to success are self-awareness and intentionality.

As we focus on excellence, these two keys are still important. Achieving superior quality requires your commitment, intentionality, strategy, and hard work.

What does your team/organization produce or provide?

What thought have you given to the “Five P’s of Marketing”: Product (goods or services you provide), Price (profit and competitors), Promotion (communications), People (employees), Place (channels of distribution). Get out a piece of paper and make three columns. This first is your Five Ps, the middle column is your Existing Strategy, and the third column is your Focus on Excellence.

Now, go through each item and summarize your effort in each area with respect each of the Five P’s. Reflect on your current situation in each area and what you could do to move further into excellence.

As you know, we can focus on only a few things at a time, and do them well. So, pick a couple of your P’s and really dive into what you can start doing or do differently to really move those facets of your business into Excellence.

What changes will have to take place within you to move to that next level?

You see, you are the driver, and where you’re at internally will permeate where you are with your team/organization. So be clear with yourself, so you can be clear with them, as well, and you can then move forward together into Excellence.

Back to self-awareness and intentionality.

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We’ve just spent the last four weeks focusing on relationships and the critical role they play in our success as leaders. As the poet John Donne said, “No man is an island entire of itself; every an is a piece of the continent, a part of the main.”

Each and every one of us is a piece of a bigger whole. While we might like to think we can do it all ourselves, we cannot. And it leads to a very isolated and lonely existence. I speak from experience here, as I think I’ve shared in previous blogs. I used to believe I could be “Superwoman” and do it all myself…but it’s exhausting, disheartening, and discouraging. The results were never as good as they would have been had I involved others. And I often found myself feeling resentful of others for not stepping up and doing their part; why would they, when I made it clear I didn’t need or want them!

We do not live in isolation, but in relationship to others. Real connections with others offer joy and give our lives meaning. They push us to be better than we would be alone, to reach greater heights than we could ever climb alone. Rich and lasting relationships require time, commitment, and self-sacrifice, but their benefits more than compensate for the investment.

If you take some time to think about leaders you respect, you’ll realize they have built rich “relational” bank accounts; they have developed strong relationships with a variety of people and get energy and sustenance from them. When you truly invest in others and nurture your relationships over time, they are sometimes the only stable, consistent thing you can count on in uncertain times.

In fact, when times get tough, experience, hard work, and talent alone will not save you. If you need any kind of external support — a job, money, advice, hope, mentoring, help, or even a client…your extended circle of friends and associates will be the place to turn to meet those needs. However, if you have not invested in relationships, you may find yourself standing alone.

My questions to you are these:

What did you learn about yourself with respect to relationships over the course of this past month?

What are you doing differently as a result?

How are your relationships changing as a result of your taking different actions and demonstrating different behaviors?

How different are your results, with this new perspective?

What will you do to intentionally invest in the lives of others?

On Monday, we will move into Month 3 of this Intentional Leadership Journey, focusing on Excellence. Again, I am sharing this with you as I walk through this same journey, based on the Intentional Leadership booklet I received through the Chick-fil-A Leadercast (created by Giant Impact) that I attended in May 2012.

Let me know how this journey is changing your thinking and your performance.

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Here we are, come to the end of another week, that to me feels like it has flown past — again! It’s a sign I’m getting busier, which is good. But I need to remain aware of whether I’m spending my “busy” time simply being busy or actually productive. This weekend will be a good time for me to reflect on that, and redirect — if need be — my efforts next week…a slight course correction, if you will.

Right now, though, let’s focus on the weekend. Are you ready? Have you gotten into the habit of thinking about it and preparing for it ahead of time, yet?

What relationships do you need to nurture this weekend?

I need to spend more time with my husband.

Are there new relationships you would like to initiate?

I do have some new connections I want to make and will give some thought this weekend to how best to initiate them.

What do you need to do to focus on and nurture yourself this weekend?

A bit of alone time. I’m working on my “I have a Dream” speech assignment; it’s part of the Deeper Path Coaching Cohort I’m working my way through. I will be reading my Dream speech to my fellow travelers on the Path…It will be an interesting experience. I’ve carried so many of these thoughts around with me for a long time, but rarely verbalize them to others.

How much rest do you need this weekend?

How much – and what kind of – activity do you need?

What loose ends do you need to tie up from this week?

What do you need to do to prepare yourself for a great start to next week, preparing for Monday?

Finally, what thought are you giving to things you have planned or need to prepare for or complete in the coming months?

On Monday, we begin month three —  focus on Excellence. More thoughts on this over the weekend.

Have a great weekend, and I’ll “see” you soon!

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Welcome to “Intentional Acts of Kindness” Day!

Today, think about how you can contribute to and invest in relationships. Perform one small, intentional, act of service for a co-worker, family member, or friend. And by “intentional” I mean think about it ahead of time, plan it out, consider the potential impact before you take action.

Here are a few suggestions:

  • Buy them a coffee or lunch
  • Give your seat to someone if you happen to take a bus or train
  • Write a Thank You note to someone (make it personal and specific)
  • Do another family member’s chores for the day
  • Arrange an introduction for someone you know who is looking for a job
  • Give one of your most valuable offerings — sit down and truly just listen to someone who needs a sounding board
  • Give someone a sincere, specific compliment

I’m sure you can come up with lots of other great ideas, more appropriate for the person you have in mind…but these should get your thoughts started!

Who will you invest in today?

What small act of service will you perform?

If this isn’t something you do often, I suspect you will be surprised by how good it feels to simply give and have no expectation for receiving anything in return. It does wonders for relationships when people understand you are just there, doing something kind, because it’s the right thing to do and there is no other agenda behind your actions.

Please, please…share your stories in the comments box below.

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As we begin week four of our focus on Relationships, we will shift gears a bit and bring it all together.

In January 2012, I was responsible for leading a team of people planning a ribbon-cutting ceremony for a significant investment (major equipment overhaul) at a manufacturing company. This event was open to all employees (nearly 1000 people); Union officials; local, regional, and state officials and dignitaries; media; and company executives. Immediately following the ceremony, we also planned an Open House for employees and retirees, allowing each to bring a guest.

Both events required safety orientations, distribution of personal protective equipment, and designated escorts for anyone entering the plant. The Open House also involved refreshments, commemorative give-aways, coordinated plant tours, and, again, media coverage. While the Ribbon-Cutting Ceremony saw about 200 people in attendance, including employees and guests, the Open House saw nearly 1000 people over the course of the afternoon.

As you can imagine, these events required a lot of planning — over the course of a few months — and the hard work and dedication of numerous individuals and departments. It was a monumental effort. And it came off nearly perfectly! We had administrative, communications and marketing, operations, purchasing, supply chain, safety, quality, and human resources support. Each person on this team offered a different kind of expertise and brought different perspectives to the planning and implementation process. Each had a clearly defined role and responsibilities. We met weekly to plan, and communicated between meetings.

On the day of the big events, everything went pretty well. I won’t say the execution was flawless, but nearly so. And the things that didn’t go exactly as planned were not significant enough to make a difference. When the few things occurred that we hadn’t prepared for, people came together to adapt and move forward. All in all, a huge success.

That’s one example. Let’s look, very briefly, at another example of team work. On D-Day, during WWII, the Allied invasion of Normandy required intense coordination between Army, Navy, and Air Force troops. This, too, required a well-thought out plan, clear and frequent communication, each organization and person tasked with clear roles and responsibilities.

This is a shining example of the interdependence between leadership and relationships. The more influential the leader, the more he or she relies on the relationships within the team to maximize production and likelihood of success, whatever the mission. The best leaders don’t go in alone; they realize their success depends on the support and skill of those they work alongside.

Take some time, now, to consider a similar situation in which you were involved. With teams, there are shared goals that must take precedence over individual goals if the effort is to succeed. Think about someone who failed to sacrifice their personal agenda for the good of the team. What was the outcome? What did you learn from the experience?

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I fully understand the fact that there is exactly the same amount of time in each day and each week, but this week truly seems to have flown past. This time last week, I was in Orlando with the John Maxwell Team, in a coaching triad (one coach, one participant, one observer) practicing the art of coaching…and it seems like it was just yesterday!

Hard to believe it’s time to prepare for the weekend, again, already!

I don’t know about you, but thinking about the weekends in this way has made a difference for me. I still have work to do in terms of being truly intentional about how I spend my weekends, but this practice is changing the way I think about, prepare for, and spend my time Friday evening through Monday morning.

What relationships do you need to nurture this weekend?

Are there new relationships you would like to initiate?

What do you need to do to focus on and nurture yourself this weekend?

How much rest do you need this weekend?

How much – and what kind of – activity do you need?

What loose ends do you need to tie up from this week?

What do you need to do to prepare yourself for a great start to next week, preparing for Monday?

Finally, what thought are you giving to things you have planned or need to prepare for or complete in the coming months?

On Monday, we begin week four of month two —  focus on Relationships.

Have a great weekend, and I’ll “see” you on Monday!

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Today is reflection day, so get you ready! Find your journal, pick out your favorite pen — you know the one, it fits your hand just so, and has the exact right size tip (micro fine for me, thank you!), and writes in your favorite color. Ready?

Spend sometime journaling about your experience from yesterday:

What action step did you choose to try? Or were you brave and tried more than one?

Which one(s) did you choose?

Was it easy or challenging?

What did you learn about yourself?

What did you notice about the other person’s reaction?

What will you do differently in the future?

What have you learned this week, with respect to putting aside your agenda in favor of that of your team?

How can you promote “We before Me” with your team going forward?

Map out some specific action steps and timelines you can follow, so you don’t lose what you’ve learned this week.

Remember: Application is the key to bridging the “knowing – doing” gap.

Have an intentional day!

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Today we apply what we’ve been thinking about and reflecting on this week. I love this part! This is where the proverbial rubber meets the road — application of principles and practices. After all, if we don’t apply what we know, nothing will change. It’s the biggest gap there is — the one between knowing and doing.

Ready to take the leap?

Today, watch for the following situations, and take action on at least one. Choose one that will be more of a stretch for you; after all, if it’s easy, there’s less opportunity for growth and learning.

Understanding — Before being heard on a subject today, seek to understand the facts and the position/perspective of the others involved, first.

Talk TO Someone, Instead of ABOUT Someone — When you’re tempted to talk about someone, go to them and discuss the issue with them in person, instead.

Be Transparent — Communicate clearly with someone instead of trying to hid your true thoughts or emotions. This is where we get away from being “political,” meaning words and actions intended to be what others want to hear, rather than what you really feel or think.

Outstanding Promises — If you have made a promise to someone, fulfill it today. If the promise is overdue, apologize and seek forgiveness. Vow to do better next time, and follow through.

Ask for Help — Instead of working on your own to figure something out, ask someone you know who may have better ideas or more experience in the specific topic than you, and ask him or her for help.

I can speak for only myself, but each of these have been growth opportunities for me at various times in my life. I frequently remind myself to follow these guides, so I can maintain the credibility I’ve built and demonstrate the integrity people have come to expect from me. I goof up on occasion, as I think we would all admit we do.

Really, the idea that keeps coming to mind is: Be intentional.

If you’re really brave, practice more than one of these! And make it a daily habit; you’ll be amazed at how these actions can improve your relationships over time.

Let me know how it goes for you.

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Thursday is a good day for reflection.

Take a little time today to consider what happened yesterday?

Did you take the time to let someone know about the potential you see in them? How did it go? What’s happening as a result?

Now let’s take a different approach.

Think about three people from your work/professional life. Write their names on a piece of paper.

Next to their names, write down the qualities you most admire in them. Then jot some ideas on the amazing accomplishments you believe could be realized if they worked together on a project of your choosing.

Who would do what?

How would each person shine in the project?

Can you envision it? What do you think would really happen if you moved it from an idea to reality? If there’s value in this exercise, take it another step further…

If you want to really have an impact, and make a difference in someone’s life, write at least one of them a hand-written note telling them how much you value them and their abilities; be specific about the qualities you admire and the potential you see in them. I look forward to hearing what happens next (use the comments box below to share your stories!).

Sent from my iPad

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What did you learn from yesterday’s exercise?

What will you do differently, to truly connect and build relationships with the people in your life?

Today, let’s switch gears a bit. One of my mentors often says, “You can’t see the picture when you’re in the frame.” The point being, we can’t really see our full potential, but others can.

Which means you can see potential in others that they may not see in themselves. Spend some time today thinking about someone you see potential in, who may not be aware.

What might happen if you told them what you see in them? Is there a reason you wouldn’t share your insight with them?

Is there an opportunity you can give them that will allow them to cultivate that potential?

This is important stuff, so I encourage you to be thoughtful in the process, and then go ahead, have the conversation…you may just change someone’s life.

Sent from my iPad

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